Customer Quality Program Manager

Lenovo; Morrisville (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

Lenovo is seeking a Customer Quality Program Manager to lead initiatives that enhance customer experience, improve product quality, and drive measurable business outcomes. This role works across engineering, quality, services, and leadership teams to identify opportunities and deliver programs translating customer insights into improvements for Lenovo products, services, and processes.

Responsibilities include leading programs from concept to implementation, coordinating cross-functional teams,

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5+ years in project/program management, engineering, and/or quality.
• Strong communication and presentation skills.
• Experience leading cross-functional initiatives and influencing without authority.
• Experience with data analytics, Power BI, AI, or digital transformation preferred.

Responsibilities

• Lead customer quality programs from concept through implementation.
• Drive corrective actions with customers and internal stakeholders.
• Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence.
• Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development.
• Develop executive presentations, dashboards, and leadership communications.
• Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvements.
• Lead customer engagement activities, onsite visits, pilot programs, and feedback collection.

Skills

Project management

Stakeholder management

Communication

Presentation skills

Analytical thinking

Education

Bachelor's degree in Engineering/Business/Quality

Tools

Power BI

Data analytics

AI/digital transformation

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Lenovo is seeking a Customer Quality Program Manager to lead initiatives that enhance customer experience, improve product quality, and drive measurable business outcomes.

Working across engineering, quality, services, and leadership teams, this role identifies opportunities, aligns stakeholders, and delivers programs that turn customer insights into meaningful improvements for Lenovo products, services, and processes.

Key Responsibilities

• Lead customer quality programs from concept through implementation
• Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
• Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
• Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
• Develop executive presentations, project updates, dashboards, and leadership communications
• Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
• Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
• Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
• Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations

Qualifications

• Bachelor's degree in Engineering, Business, Quality, or a related field
• 5+ years of experience in project/program management, engineering, and/or customer quality
• Strong project and stakeholder management skills
• Excellent communication and presentation skills
• Proven ability to lead cross-functional initiatives and influence without direct authority
• Strong analytical and problem-solving abilities
• PMP certification preferred
• Experience with customer-facing quality programs or escalation management
• Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred
• Experience working in a global organization preferred

Basic Requirements

• Bachelor's degree
• 5+ years of project/program management, engineering, and/or quality experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.