Global Customer Quality Engineer: Reliability Advocate

Energy Jobline ZR; Plano (TX); On-site; USD 85,000 - 135,000; Full time

Job summary

Diodes Incorporated in Plano, TX is seeking a Customer Quality Engineer to advocate for strategic customer accounts in North America and Asia, championing quality and reliability across processes and products. You will lead cross‑functional failure analyses, prepare 8D reports, drive corrective actions, and support audits and customer scorecard reviews.

The role requires collaboration with labs, factories, suppliers, and global teams, with occasional travel to support qualification and

Qualifications

• Requires BS/MS in Electrical Engineering with 5-10 years of related experience in semiconductor manufacturing, product engineering, packaging, quality engineering.
• Excellent presentation capabilities and professional English communication skills, written and verbal; travel internationally may be required.
• Experience with semiconductor qualification processes and reliability procedures, and familiarity with industry standards (JEDEC, ISO 9001/IATF 16949).

Responsibilities

• Advocate for strategic customer accounts in NA/Asia, driving quality across processes and products.
• Lead cross-functional failure analyses and 8D investigations; prepare reports and track corrective actions.
• Support audits, customer meetings, scorecards, and change-management activities; promote continuous improvement.

Skills

Quality Engineering

Root cause analysis

Cross-functional collaboration

Problem solving

Project management

Education

Bachelor's/Master's in Electrical Engineering

Tools

Microsoft Office

Copilot

Job description

Diodes Incorporated in Plano, TX is seeking a Customer Quality Engineer to advocate for strategic customer accounts in North America and Asia, championing quality and reliability across processes and products. You will lead cross‑functional failure analyses, prepare 8D reports, drive corrective actions, and support audits and customer scorecard reviews.

The role requires collaboration with labs, factories, suppliers, and global teams, with occasional travel to support qualification and