Customer Quality Engineer - Reliability & RCA Lead

020 Cisco Systems, Inc.; San Jose (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cisco Systems, Inc. in the San Jose area is seeking a seasoned Customer Quality Engineer for our central Quality Engineering team.

In a hybrid role based in the San Jose area, you will act as a technical advocate for strategic customers, partnering across Engineering, Supply Chain, Customer Experience, and Account Teams to drive product quality, reliability, and customer satisfaction. You will lead customer-facing quality engagements, perform complex failure analyses, coordinate RCAs, and

Qualifications

• Bachelor’s degree in Engineering or related field with 8+ years of experience, or Master’s with 6+ years of relevant experience.
• Expertise in Product or Customer Quality Engineering, including product architecture, reliability, and complex failure analysis.
• Strong ability to assess technical risks, evaluate business impact, and drive strategic quality improvements across the product lifecycle.
• Proven success leading high‑priority, multi‑functional initiatives and influencing stakeholders in matrixed organizations.
• Advanced analytical, problem-solving, and communication skills, with the ability to leverage data‑driven insights to influence executive audiences and deliver long‑term quality solutions.

Responsibilities

• Lead customer‑facing quality engagements, providing clarity, performance insights, and executive‑level updates on hardware quality and reliability.
• Drive complex failure investigations and Root Cause Analyses (RCAs), coordinating multi‑functional teams to resolve issues and implement corrective actions.
• Serve as the primary liaison for customer quality communications, including mitigation plans, product changes, and field notices.
• Lead field remediation efforts for critical customer environments, monitoring failure trends and delivering strategies to minimize risk and downtime.
• Leverage data analytics and statistical methods to identify quality trends, drive proactive improvements, and support customer audits.
• Partner with engineering teams to influence product quality strategies, maintain deep technical expertise, and support critical customer concerns through rapid issue resolution.

Skills

Quality engineering

Root cause analysis

Data analytics

Stakeholder communication

Education

Bachelor's degree in Engineering

Master's degree in Engineering

Job description

Cisco Systems, Inc. in the San Jose area is seeking a seasoned Customer Quality Engineer for our central Quality Engineering team.

In a hybrid role based in the San Jose area, you will act as a technical advocate for strategic customers, partnering across Engineering, Supply Chain, Customer Experience, and Account Teams to drive product quality, reliability, and customer satisfaction. You will lead customer-facing quality engagements, perform complex failure analyses, coordinate RCAs, and