North America Customer Quality Leader

Inventronics; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Inventronics is seeking an experienced Customer Quality Manager (CQM) to serve as the primary quality interface for our North American customers. This role leads customer complaint investigations, driving corrective actions and presenting 8D reports to ensure quality expectations are exceeded.

The ideal candidate has a strong background in electronics manufacturing, power supplies, LED drivers, EMS/ODM environments, and is highly analytical with excellent communication skills to lead

Qualifications

• Bachelor's degree in Electrical/Electronics Engineering, Quality Engineering, Manufacturing Engineering, or related technical field.
• Minimum of 5 years of Customer Quality Management experience within electronics, power supply, lighting, EMS, or manufacturing industries.
• Proven experience handling customer complaints, investigations, corrective actions, and quality reporting.
• Experience developing and presenting 8D reports to customers.
• Strong understanding of root cause analysis methodologies and quality management tools.
• Excellent communication, presentation, and customer-facing skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Serve as the primary quality contact for North American customers.
• Lead customer complaint investigations from receipt to closure.
• Coordinate cross-functional teams to perform root cause analysis and implement corrective actions.
• Develop and present 8D reports and corrective action plans.
• Monitor complaint trends and identify recurring issues requiring systemic improvement.
• Conduct detailed failure analysis and drive structured problem-solving activities.
• Partner with manufacturing, engineering, supplier quality, and operations teams to reduce defects.
• Analyze field failures, warranty returns, and customer quality metrics to identify opportunities for improvement.
• Participate in customer quality reviews and present quality performance updates.
• Support customer audits and quality assessments.
• Collaborate with suppliers and manufacturing partners to resolve quality issues and improve process capability.
• Support quality alignment activities with EMS, ODM, and contract manufacturing partners.
• Support quality planning activities during new product introductions and customer launches.
• Work closely with global quality teams to ensure consistent standards across regions.
• Contribute to the development of quality procedures, KPIs, and continuous improvement initiatives.

Skills

Customer-facing

Analytical

Cross-functional

Quality reporting

Education

Bachelor's degree in Electrical/Electronics Engineering or related field

5+ years Customer Quality Management experience

Tools

8D

FMEA

SPC

Pareto

Fishbone

5 Whys

Job description

Inventronics is seeking an experienced Customer Quality Manager (CQM) to serve as the primary quality interface for our North American customers. This role leads customer complaint investigations, driving corrective actions and presenting 8D reports to ensure quality expectations are exceeded.

The ideal candidate has a strong background in electronics manufacturing, power supplies, LED drivers, EMS/ODM environments, and is highly analytical with excellent communication skills to lead