Customer Quality Champion - Semiconductors

Diodes-Incorporated; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Diodes Incorporated seeks a Customer Quality Engineer to advocate for strategic customer accounts in North America and Asia and champion quality across all processes, products, and services. This role is based at our Plano, TX corporate HQ within the global Corporate Quality Organization.

You will serve as the quality representative to customers, lead investigations, prepare audits, and manage corrective actions across multiple sites.

Qualifications

• Requires a BS/MS degree in Electrical Engineering with 5-10 years of related experience in semiconductor manufacturing, product engineering, packaging, quality engineering.
• Excellent presentation capabilities and professional English communication skills – written and verbal – are required.
• Ability to travel internationally is a plus.
• Familiarity with JEDEC and AEC-Qxxx, ISO 9001, IATF 16949, ISO 26262, VDA 6.3, ZVEI, PPAP standards, as well as DFMEA and PFMEA.

Responsibilities

• Act as quality representative and point of contact to commercial and automotive customers and lead quality improvements from new product development through end-of-life.
• Provide technical liaison between customers, failure analysis labs, factories and suppliers; support sales and marketing.
• Interact with cross-functional teams to address customer quality or reliability concerns across technical and logistical events.
• Prepare and support execution of customer audits, quality meetings, scorecard reviews.
• Lead cross-functional failure analysis and root cause investigations using standard methodologies.
• Prepare 8D reports and track customer return status; implement corrective and preventive actions.
• Interface with internal and external manufacturing sites for qualifications and reliability assessments.
• Define qualification requirements, track results, and release qualification reports; provide packaging expertise for quality issues.
• Dispostion non-conforming material through MRB and report data from manufacturing sites.

Skills

Quality liaison

English communication

Problem-solving

Travel internationally

Education

BS/MS in Electrical Engineering

Tools

Microsoft Office

Copilot

Job description

Diodes Incorporated seeks a Customer Quality Engineer to advocate for strategic customer accounts in North America and Asia and champion quality across all processes, products, and services. This role is based at our Plano, TX corporate HQ within the global Corporate Quality Organization.

You will serve as the quality representative to customers, lead investigations, prepare audits, and manage corrective actions across multiple sites.