Global Customer Quality Engineer: Advocate & Problem Solver

ProducePay; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

MISUMI Americas is seeking a Customer Quality Engineer to engage with customers on quality issues and coordinate with regional Quality Teams to resolve concerns and drive improvements. You will support APQP/PPAP activities and ensure consistency across manufacturing partners to meet customer specifications.

Reporting to the Head of Global Quality, you will review quality requirements, develop problem-solving capabilities, and help position MISUMI Americas Quality as an order-winning proposition.

Qualifications

• Bachelor’s degree in a technical subject; Master’s preferred.
• Fluency in English; Chinese language fluency is a preferred additional skill.

Responsibilities

• Review customers’ quality requirements and integrate into MISUMI Americas Quality Management System.
• Support APQP and PPAP activities including optimized measurement plans for mechanical parts.
• Ensure analytical and manufacturing practices are consistent across suppliers and aligned with customer specs.
• Provide subject matter expertise to program managers to develop structured problem solving.
• Act as bridge between customers and regional Quality Teams.
• Identify opportunities to improve the Quality Management System and supplier network.
• Establish performance indicators to measure customer quality performance.
• Respond to customer-initiated SCARs promptly and effectively.
• Advocate for quality as an order-winning proposition.

Skills

Quality Engineering

APQP/PPAP

GD&T

Mechanical parts

Cross-functional collaboration

Data-driven

Education

Bachelor's degree in a technical subject

Master's preferred

Tools

Metrology equipment

Job description

MISUMI Americas is seeking a Customer Quality Engineer to engage with customers on quality issues and coordinate with regional Quality Teams to resolve concerns and drive improvements. You will support APQP/PPAP activities and ensure consistency across manufacturing partners to meet customer specifications.

Reporting to the Head of Global Quality, you will review quality requirements, develop problem-solving capabilities, and help position MISUMI Americas Quality as an order-winning proposition.