Customer Quality & RCA-CAPA Improvement Lead

Mitsubishi Power Americas, Inc. (Mitsubishi Power); Belle Isle (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K Matching

Tuition reimbursement and training

Job summary

Mitsubishi Power Americas, Inc. is seeking a Customer Quality, RCA & Continuous Improvement Program Manager to lead customer quality initiatives, manage nonconformances, drive root cause analyses, and deploy CAPAs with measurable impact on COPQ and customer confidence.

The role requires 8+ years in quality functions, strong problem-solving skills, and ability to collaborate across engineering, manufacturing, and field service while traveling up to 20% as needed.

Qualifications

• 8+ years in Quality, Operations, Field Service Quality (turbomachinery/power generation preferred).
• Leadership in structured problem solving and CAPA (RCA/8D) with measurable reductions in repeat issues/rework.
• Experience leading audits and driving closure of findings across multiple sites or projects.
• Strong data analysis, reporting, and stakeholder communication skills; ability to influence without direct authority.
• Proficiency with field service management and quality documentation systems.
• Ability to travel up to 20%.

Responsibilities

• A. Customer Quality Leadership: Serve as primary quality point-of-contact for customer quality issues, escalations, audits, and performance reviews.
• B. Root Cause Analysis (RCA) & CAPA Ownership: Lead cross-functional RCAs using structured methods and own the CAPA lifecycle.
• C. Continuous Improvement & Defect Recurrence Prevention: Identify trends, translate issues into CI initiatives.
• D. Data, Reporting, and Governance: Establish KPIs and dashboards for quality metrics and ensure data integrity.
• E. Cross-Functional Collaboration & Escalation: Partner with Engineering, Manufacturing, and Field Service.
• F. Compliance, Audits, and Standardization: Align with ISO 9001 and internal QMS; support audits.
• G. People Leadership: Support training in problem solving and data-driven improvement.

Skills

Leadership in problem solving

Structured problem solving

CAPA/RCA

Data analysis

Stakeholder communication

Travel up to 20%

Education

Bachelor's degree in Engineering or related discipline

Tools

Field service management systems

Quality documentation systems

Job description

Mitsubishi Power Americas, Inc. is seeking a Customer Quality, RCA & Continuous Improvement Program Manager to lead customer quality initiatives, manage nonconformances, drive root cause analyses, and deploy CAPAs with measurable impact on COPQ and customer confidence.

The role requires 8+ years in quality functions, strong problem-solving skills, and ability to collaborate across engineering, manufacturing, and field service while traveling up to 20% as needed.