Quality Engineer: Customer Issues & Kaizen Specialist

Toyoda Gosei Americas; Lebanon (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Toyoda Gosei Americas seeks a Quality Engineer to manage customer concerns, issue quality alerts, and coordinate investigations within a manufacturing environment. You will handle documentation, reports, and IATF compliance, contributing to continuous improvement and EMS training.

The role requires reading blueprints, strong problem solving, and up to 20% travel. A BS in engineering or related field (or 2–3 years in quality) is preferred, with solid experience in TS16949 processes and Excel

Qualifications

• BS degree in engineering or technical-related discipline or 2-3 years’ experience in Quality or Engineering in a manufacturing environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Advanced problem solving skills and continuous improvement mindset
• Demonstrated experience with TS 16949 quality systems and internal audit processes

Responsibilities

• Receive customer concerns, issue quality alerts, and post to QRQC boards
• Collect and input inspection and countermeasure data to customer portal
• Log customer concerns to database/logs in a timely manner
• Develop reports from QRQC and investigation information
• Submit final reports to customer portal by due date
• Ensure documentation updates meet IATF requirements
• Support IATF audits of customer complaints
• Maintain EMS awareness and training compliance
• Negotiate customer concerns and PPM disputes
• Travel as required up to 20% (domestic and international)

Skills

Customer relationships

Problem solving

Travel up to 20%

Blueprint reading

TS 16949 experience

TS 16949 internal auditor

Statistical training

Advanced math

Communication skills

MS Excel

Education

BS degree in engineering or technical-related discipline

Tools

MS Excel

Job description

Toyoda Gosei Americas seeks a Quality Engineer to manage customer concerns, issue quality alerts, and coordinate investigations within a manufacturing environment. You will handle documentation, reports, and IATF compliance, contributing to continuous improvement and EMS training.

The role requires reading blueprints, strong problem solving, and up to 20% travel. A BS in engineering or related field (or 2–3 years in quality) is preferred, with solid experience in TS16949 processes and Excel