Global Customer Ops Director: Strategy & Transformation

Applied Materials; Santa Clara (CA); On-site; USD 181,000 - 249,000; Full time

Benefits offered by this job

Relocation assistance

Stock award program

Bonus potential

Travel 25%

Job summary

Applied Materials in Santa Clara, CA seeks a seasoned leader to head Global Customer Business Operations, guiding multi-region teams and overseeing order management and revenue governance. You will drive strategic initiatives across Sales, Finance, Supply Chain, and IT.

The role requires 12+ years in customer operations, with 5+ years leading global teams, SAP ERP experience, and a track record of executive engagement.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations Management, Finance, Engineering, or related field.
• 12+ years of progressive experience in Customer Business Operations, Order Management, Sales Operations, Supply Chain Operations, Commercial Operations, or related functions.
• 5+ years leading global teams.
• Strong knowledge of ERP systems (SAP) and order-to-cash processes.
• Demonstrated success leading cross-functional initiatives and executive-level customer engagements.

Responsibilities

• Leads global Customer Business Operations for strategic accounts, across regions and business units.
• Owns governance and execution of order-to-cash processes, ensuring revenue recognition readiness.
• Drive customer satisfaction through proactive issue resolution and cross-functional collaboration.
• Lead transformation initiatives, including automation and process improvements, across global operations.

Skills

Cross-functional leadership

Executive engagement

ERP systems (SAP)

Education

Bachelor's degree in Business, Supply Chain, Operations Management, Finance, Engineering, or related field

MBA or Master's degree

Tools

SAP

Job description

Applied Materials in Santa Clara, CA seeks a seasoned leader to head Global Customer Business Operations, guiding multi-region teams and overseeing order management and revenue governance. You will drive strategic initiatives across Sales, Finance, Supply Chain, and IT.

The role requires 12+ years in customer operations, with 5+ years leading global teams, SAP ERP experience, and a track record of executive engagement.