Global Customer Incentives Strategist

3M; Minnesota; On-site; USD 109,000 - 133,000; Full time

Job summary

3M seeks a Global Customer Incentive Coordinator to join our Maplewood, MN on-site team. Four days a week at the 3M Center, you will manage global settlement approvals for Customer Incentive Plans and serve as the central liaison with the BPO to resolve CIP issues.

You will maintain CIP SOPs, train CIP administrators, and work with Business Groups to drive governance, process improvements, and data-driven discussions using CIP ROI dashboards.

Qualifications

• Bachelor’s degree or higher completed and verified prior to start.
• Three (3) years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations in a private, public, government or military environment.
• Master's degree in Business from an accredited institution (advantage).
• Five (5) years of related operations/work in a private, public, government or military environment (advantage).
• Ability to collaborate effectively with diverse cross-functional teams and global stakeholders.
• Self-starter with the ability to work independently, take initiative, and drive work forward.
• Demonstrated ability to influence change and support process improvements in a complex business environment.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to prioritize work effectively in a fast-paced, dynamic environment.

Responsibilities

• Manage daily global settlement approvals for Customer Incentive Plans.
• Monitor, manage, and respond to CIP mailbox requests.
• Collaborate as the centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, while providing communication between 3M Business Groups and BPO to resolve those issues.
• Own and maintain CIP SOPs and job aids, ensuring updates are completed timely and content remains accurate.
• Document process changes related to ERP updates, software changes, or operational improvements.
• Provide training and guidance to Business Groups and CIP administrators, especially during annual cycle planning.
• Partner with key Business Group stakeholders to support CIP governance, process alignment, and operational improvements.
• Use insights from the CIP ROI Dashboard to support stakeholder discussions and drive informed process conversations.
• Influence technology enhancements and process improvements by identifying operational needs, recurring issues, and opportunities for standardization.
• Support governance use cases as needed by Business Group partners.

Skills

Collaboration

Cross-functional teams

Global stakeholders

Self-starter

Change influence

Organizational skills

Prioritization

Education

Bachelor’s degree

Master's degree

Job description

3M seeks a Global Customer Incentive Coordinator to join our Maplewood, MN on-site team. Four days a week at the 3M Center, you will manage global settlement approvals for Customer Incentive Plans and serve as the central liaison with the BPO to resolve CIP issues.

You will maintain CIP SOPs, train CIP administrators, and work with Business Groups to drive governance, process improvements, and data-driven discussions using CIP ROI dashboards.