Customer Incentive Coordinator

3M; Minnesota; On-site; USD 109,000 - 133,000; Full time

Job summary

3M seeks a Global Customer Incentive Coordinator to join our Maplewood, MN on-site team. Four days a week at the 3M Center, you will manage global settlement approvals for Customer Incentive Plans and serve as the central liaison with the BPO to resolve CIP issues.

You will maintain CIP SOPs, train CIP administrators, and work with Business Groups to drive governance, process improvements, and data-driven discussions using CIP ROI dashboards.

Qualifications

• Bachelor’s degree or higher completed and verified prior to start.
• Three (3) years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations in a private, public, government or military environment.
• Master's degree in Business from an accredited institution (advantage).
• Five (5) years of related operations/work in a private, public, government or military environment (advantage).
• Ability to collaborate effectively with diverse cross-functional teams and global stakeholders.
• Self-starter with the ability to work independently, take initiative, and drive work forward.
• Demonstrated ability to influence change and support process improvements in a complex business environment.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to prioritize work effectively in a fast-paced, dynamic environment.

Responsibilities

• Manage daily global settlement approvals for Customer Incentive Plans.
• Monitor, manage, and respond to CIP mailbox requests.
• Collaborate as the centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, while providing communication between 3M Business Groups and BPO to resolve those issues.
• Own and maintain CIP SOPs and job aids, ensuring updates are completed timely and content remains accurate.
• Document process changes related to ERP updates, software changes, or operational improvements.
• Provide training and guidance to Business Groups and CIP administrators, especially during annual cycle planning.
• Partner with key Business Group stakeholders to support CIP governance, process alignment, and operational improvements.
• Use insights from the CIP ROI Dashboard to support stakeholder discussions and drive informed process conversations.
• Influence technology enhancements and process improvements by identifying operational needs, recurring issues, and opportunities for standardization.
• Support governance use cases as needed by Business Group partners.

Skills

Collaboration

Cross-functional teams

Global stakeholders

Self-starter

Change influence

Organizational skills

Prioritization

Education

Bachelor’s degree

Master's degree

Job description

Global Customer Incentive Coordinator

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

Job Description

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

As A(n) Global Customer Incentives Coordinator, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative People Around The World. Here, You Will Make An Impact By

• Manage daily global settlement approvals for Customer Incentive Plans.
• Monitor, manage, and respond to Business Group requests received through the CIP mailbox.
• Collaborate as the centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, while providing communication between 3M Business Groups and BPO to resolve those issues.
• Own and maintain 3M CIP SOPs and job aids, ensuring updates are completed timely and content remains accurate.
• Document process changes related to ERP updates, software changes, or operational improvements.
• Provide training and guidance to Business Groups and CIP administrators, especially during annual cycle planning.
• Partner with key Business Group stakeholders to support CIP governance, process alignment, and operational improvements.
• Use insights from the CIP ROI Dashboard to support stakeholder discussions and drive informed process conversations.
• Influence technology enhancements and process improvements by identifying operational needs, recurring issues, and opportunities for standardization.
• Support governance use cases as needed by Business Group partners.

Your Skills And Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Three (3) years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Master's degree in Business from an accredited institution
• Five (5) years of customer incentive plan operations, sales operations, business operations, marketing operations, or process governance in a private, public, government or military environment
• Skills include… Ability to collaborate effectively with diverse cross-functional teams and global stakeholders
• Self-starter with the ability to work independently, take initiative, and drive work forward
• Demonstrated ability to influence change and support process improvements in a complex business environment
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Ability to prioritize work effectively in a fast-paced, dynamic environment

Work location

• This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN. or other 3M Global Office

Travel

May include up to 10% domestic/international

Relocation

Not authorized

Employment Eligibility

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $109,202 - $133,469, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.