Global Customer Incentives Specialist

3M Company; Maplewood (MN); On-site; USD 109,000 - 133,000; Full time

Job summary

3M Company is seeking a Global Customer Incentives Coordinator based at the Maplewood, MN area. This role partners with worldwide teams to manage daily CIP settlements, respond to requests, and troubleshoot CIP issues with the BPO team.

You will own CIP SOPs, document ERP/software changes, and train CIP admins during annual cycles. The position emphasizes collaboration with diverse global stakeholders, governance, and process improvements within a private, public, government or military

Qualifications

• Bachelor’s degree or higher (completed and verified prior to start).
• Three (3) years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations in a private, public, government or military environment.

Responsibilities

• Manage daily global settlement approvals for Customer Incentive Plans.
• Monitor, manage, and respond to CIP mailbox requests from Business Groups.
• Collaborate as centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, and communicate between 3M Business Groups and BPO.
• Own and maintain CIP SOPs and job aids, ensuring timely updates and content accuracy.
• Document process changes related to ERP/software updates or operational improvements.
• Provide training and guidance to CIP administrators, especially during annual cycle planning.
• Partner with key Business Group stakeholders to support CIP governance and process alignment.
• Use CIP ROI Dashboard insights to support stakeholder discussions and drive process improvements.
• Influence technology enhancements and standardization by identifying operational needs and recurring issues.
• Support governance use cases for Business Group partners.

Skills

Cross-functional collaboration

Global stakeholder management

Process governance

Training and guidance

ERP/IT savvy

Education

Bachelor’s degree or higher

Master’s degree in Business

Job description

3M Company is seeking a Global Customer Incentives Coordinator based at the Maplewood, MN area. This role partners with worldwide teams to manage daily CIP settlements, respond to requests, and troubleshoot CIP issues with the BPO team.

You will own CIP SOPs, document ERP/software changes, and train CIP admins during annual cycles. The position emphasizes collaboration with diverse global stakeholders, governance, and process improvements within a private, public, government or military