Global Customer Experience & Solutions Specialist

Natoli Engineering; Missouri; On-site; USD 42,000 - 56,000; Full time

Job summary

Natoli Engineering seeks a Customer Experience Specialist to listen to customers’ needs, provide product information, take orders, and coordinate with sales and production teams.

You will develop relationships with domestic and international accounts, process quotations and orders, review drawings, and help improve service. The role requires strong communication, attention to detail, and MS Office proficiency; experience in manufacturing is a plus.

Qualifications

• Bachelor’s degree preferred, but a combination of education and experience may be considered.
• 2+ years’ experience in a role with customer interaction or engineering/manufacturing environment preferred.
• Strong communication skills with customers, sales reps, distributors and internal teams.
• Attention to detail and well organized with ability to manage multiple tasks.

Responsibilities

• Develop a professional relationship with domestic and international customer accounts.
• Communicate order updates with customers, sales reps, distributors and production managers.
• Process quotations, purchase orders, and related information.
• Review technical drawings or manuals and recommend products or services to customers.
• Analyze customer needs and collaborate with management to develop customer accounts.
• Provide training for tableting and encapsulation divisions as needed.
• Establish and maintain competitive price structure for relevant divisions.
• Prepare quotes.
• Other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Organization

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

Natoli Engineering seeks a Customer Experience Specialist to listen to customers’ needs, provide product information, take orders, and coordinate with sales and production teams.

You will develop relationships with domestic and international accounts, process quotations and orders, review drawings, and help improve service. The role requires strong communication, attention to detail, and MS Office proficiency; experience in manufacturing is a plus.