Customer Experience Specialist

Nagase ChemteX America; Delaware (OH); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health, dental, and vision insurance

Paid time off

10+ paid holidays

Team events

Inclusive culture

Career advancement

Descripción de la vacante

Nagase ChemteX America is seeking a Customer Service Representative to be the heartbeat of our customer experience. You will respond to inquiries by email, portal, or phone, enter orders into the ERP, and coordinate with QA and Sales to resolve issues.

You will document customer details, prepare shipments, generate invoices, and assist in scheduling delays. The role calls for 1-3 years in customer service, strong communication, data-entry skills, and the ability to work with international

Formación

• 1–3 years of customer service experience.
• Strong written and verbal communication with a friendly, professional tone.

Responsabilidades

• Respond to customer inquiries via email, portal, or phone.
• Enter orders into the ERP system for scheduling.

Conocimientos

Customer service

Communication skills

Data entry

ERP

Microsoft Office

Herramientas

ERP system

Microsoft Office

Descripción del empleo

Nagase ChemteX America is seeking a Customer Service Representative to be the heartbeat of our customer experience. You will respond to inquiries by email, portal, or phone, enter orders into the ERP, and coordinate with QA and Sales to resolve issues.

You will document customer details, prepare shipments, generate invoices, and assist in scheduling delays. The role calls for 1-3 years in customer service, strong communication, data-entry skills, and the ability to work with international