Customer Service & Order Management Specialist

Natara; Cincinnati (OH); On-site; USD 38,000 - 56,000; Full time

Job summary

Natara Global in Cincinnati, OH, seeks a Customer Service Representative to manage orders for assigned accounts, coordinate with sales, planning, production, quality and warehousing, and ensure accurate order processing and timely delivery.

The role supports demand planning by collecting forecasts, maintaining order data, and collaborating with supply chain teams to balance inventory. Strong Excel and ERP skills plus problem- solving in a fast-paced manufacturing environment are essential.

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred.
• 2–3 years of customer service or order management in a manufacturing environment.
• Experience in manufacturing environments is advantageous.

Responsibilities

• Provide primary customer support for assigned accounts to ensure orders are processed accurately and delivered on time.
• Build and maintain strong customer relationships while delivering a high-quality customer experience.
• Communicate daily with customers, sales teams, planning, operations, and logistics to manage order fulfillment.
• Manage customer expectations by proactively communicating order status, potential delays, and supply constraints.
• Collaborate with supply chain teams on forecast accuracy, demand trends, and stock positions.
• Utilize Excel and ERP systems to analyze order data and support performance reporting.

Skills

Excel proficiency

ERP experience

Analytical thinking

Communication skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred

Tools

Oracle ERP

Job description

Natara Global in Cincinnati, OH, seeks a Customer Service Representative to manage orders for assigned accounts, coordinate with sales, planning, production, quality and warehousing, and ensure accurate order processing and timely delivery.

The role supports demand planning by collecting forecasts, maintaining order data, and collaborating with supply chain teams to balance inventory. Strong Excel and ERP skills plus problem- solving in a fast-paced manufacturing environment are essential.