Global Customer Experience Leader

Rockford Fosgate; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexibility

Competitive pay

Affordable healthcare

401k match

Job summary

A leading audio solutions provider in Tempe, Arizona is seeking a dedicated Customer Experience Specialist. You will be responsible for handling customer inquiries, including warranty issues and order processing, for both domestic dealers and international customers. The ideal candidate should have strong communication skills, a customer-first mentality, and experience in customer service roles, particularly in a technical environment. Join us to thrive in a dynamic office and enjoy competitive benefits including flexibility and a pathway for growth.

Qualifications

• 2-3 years of experience in customer service or customer experience roles.
• Experience with warranty claims and order processing.
• Ability to explain technical issues and solutions clearly.

Responsibilities

• Handle inbound customer inquiries across various channels.
• Assist customers with warranty claims and order processing.
• Manage international and domestic orders end-to-end.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in business or communications

Tools

Zendesk

CRM systems

Microsoft Office Suite

Job description

A leading audio solutions provider in Tempe, Arizona is seeking a dedicated Customer Experience Specialist. You will be responsible for handling customer inquiries, including warranty issues and order processing, for both domestic dealers and international customers. The ideal candidate should have strong communication skills, a customer-first mentality, and experience in customer service roles, particularly in a technical environment. Join us to thrive in a dynamic office and enjoy competitive benefits including flexibility and a pathway for growth.