Regional Sales & Customer Care Specialist

Sika AG; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with generous company match

Medical, Dental, and Vision Benefits

Paid Parental Leave

Life Insurance

Disability Insurance

Paid time off, paid holidays

Wellness/Fitness Reimbursements

Education Assistance

Professional Development Opportunities

Employee Referral Program

Job summary

A global leader in construction solutions is seeking a Regional Sales Assistant/Customer Service Representative in Phoenix, AZ. This role involves responding to customer inquiries, resolving issues, and maintaining customer records. Ideal candidates will have strong communication skills and prior customer service experience. Benefits include 401(k) with company match, health insurance, and professional development opportunities.

Qualifications

• Proven experience in customer service role, managing customer relations.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Strong problem-solving abilities required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Resolve customer complaints and issues efficiently.
• Process orders, billing customers, and assist with returns.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Customer service software

Job description

A global leader in construction solutions is seeking a Regional Sales Assistant/Customer Service Representative in Phoenix, AZ. This role involves responding to customer inquiries, resolving issues, and maintaining customer records. Ideal candidates will have strong communication skills and prior customer service experience. Benefits include 401(k) with company match, health insurance, and professional development opportunities.