Customer Experience Specialist

Market Value Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Market Value Southwest in Phoenix seeks a Customer Service professional to provide helpful, responsive support and create a positive experience for customers. This role interacts directly with customers to answer questions, share information, assist with routine needs, and help resolve concerns.

The ideal candidate is approachable, dependable, and comfortable communicating with a variety of people. Strong listening, detail orientation, and the ability to explain information clearly are essential.

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong listening and problem-solving skills.
• Ability to explain information clearly and professionally.
• Strong organization and attention to detail.
• Dependable with consistent follow-through.
• Ability to manage multiple customer interactions and priorities.
• Comfortable learning new products, services, and procedures.
• Experience in customer service, hospitality, client support, sales support, or another customer-facing environment is preferred.
• Comprehensive training and ongoing support.
• Collaborative and team-oriented work environment.
• Exposure to customer support and business operations.
• Opportunities to strengthen communication, service, and problem-solving skills.
• Opportunities for continued growth and increased responsibility.

Responsibilities

• Assist customers with questions regarding products, services, and current offerings
• Provide clear and accurate information based on individual customer needs
• Respond to routine inquiries in a professional and timely manner
• Listen to customer questions and help determine appropriate next steps
• Assist with basic concerns and service-related issues
• Direct more complex requests to the appropriate team member when necessary
• Maintain a friendly and professional approach during customer interactions
• Develop a strong understanding of company products, services, and procedures
• Help customers navigate available options and company resources
• Maintain accurate records of customer interactions and requests
• Follow up on outstanding questions or customer needs when appropriate
• Gather customer feedback and communicate recurring questions to the team
• Follow established customer service standards and procedures
• Coordinate with other departments when additional assistance is required
• Support customer-facing programs and company activities
• Assist with additional customer service responsibilities as needed

Skills

Verbal & written communication

Interpersonal skills

Listening skills

Problem-solving

Organization & detail orientation

Follow-through

Multitasking

Willingness to learn

Team-oriented

Education

Bachelor's degree or 1–2 years of relevant experience

Job description

Market Value Southwest in Phoenix seeks a Customer Service professional to provide helpful, responsive support and create a positive experience for customers. This role interacts directly with customers to answer questions, share information, assist with routine needs, and help resolve concerns.

The ideal candidate is approachable, dependable, and comfortable communicating with a variety of people. Strong listening, detail orientation, and the ability to explain information clearly are essential.