International Customer Care Specialist - Bilingual a Plus

Reliable Sprinkler Co.; Romeoville (IL); Vor Ort; USD 28.000 - 47.000; Vollzeit

Zusammenfassung

Reliable Sprinkler Co. in Romeoville, IL, is seeking a Customer Care Representative (CCR) to join the International Team.

You will resolve inquiries via phone, email, and live chat, process RMAs, credits, and debits, and support cross-functional collaboration to enhance the customer experience. The role requires a Bachelor's degree or equivalent in a B2B setting, strong communication, problem-solving, and ERP/CRM familiarity.

Qualifikationen

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Proficiency working in an ERP; CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Bilingual or multilingual language skills, including French, Spanish, or other languages, is preferred but not required.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency; process RMAs, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQs from customers and outside sales with accuracy using the ERP platform.

Kenntnisse

Communication skills

Problem solving

Conflict resolution

Calm under pressure

Ausbildung

Bachelor's degree or equivalent

Tools

CRM software

ERP system

Jobbeschreibung

Reliable Sprinkler Co. in Romeoville, IL, is seeking a Customer Care Representative (CCR) to join the International Team.

You will resolve inquiries via phone, email, and live chat, process RMAs, credits, and debits, and support cross-functional collaboration to enhance the customer experience. The role requires a Bachelor's degree or equivalent in a B2B setting, strong communication, problem-solving, and ERP/CRM familiarity.