Customer Care Representative- International

Reliable Safety and Flow Corporation; Romeoville (IL); Vor Ort; USD 28.000 - 47.000; Vollzeit

Zusammenfassung

Reliable Safety and Flow Corporation is seeking a Customer Care Representative (CCR) for our International team in Romeoville, IL. The role centers on resolving customer inquiries, coordinating with outside sales, and maintaining high service standards.

As the primary contact, you will handle product questions, technical issues, and account management while processing RFQs and RMAs in our ERP/CRM systems. Strong communication and problem-solving skills are essential.

Qualifikationen

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent verbal and written communication with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm under pressure and adapt to changing priorities.
• ERP/CRM systems proficiency is a plus.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product/service questions, technical issues, and account management.
• Resolve complaints with patience and efficiency; process RMAs, credits, and debits in the CRM/ERP portal.
• Collaborate cross-functionally to address needs and escalate complex issues as needed.
• Process RFQs from customers and outside sales in the ERP platform with accuracy and timeliness.
• Identify opportunities for process improvements to enhance customer experience.
• Stay updated on product/service offerings, policies, and procedures.
• Document customer interactions accurately in the CRM system.
• Build credibility with assigned customers and influence buying decisions.
• Monitor KPIs in PowerBI Dashboards to ensure best-in-class service.
• Other duties as assigned

Kenntnisse

Customer service

Communication

Conflict resolution

Problem solving

ERP experience

CRM experience

Multilingual

Team collaboration

Ausbildung

Bachelor's degree or equivalent

Tools

ERP software

CRM software

Jobbeschreibung

Customer Care Representative- International

Department: Customer Service

Employment Type: Full Time

Location: Romeoville, IL - Distribution Center

Compensation: $20.00 - $34.00 / hour

Description

We're currently seeking a Customer Care Representative (CCR). In coordination with our outside sales team, the Customer Care Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CCR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our International Team. If you work in Romeoville, this schedule would be Monday through Friday, 8:00am- 5:00pm.

How You Will Help:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and 'escalate' complex issues when necessary.
• Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Bilingual or multilingual language skills, including French, Spanish, or other languages, is preferred but not required.