Customer Care Representative- International

Reliable Sprinkler Co.; Romeoville (IL); Vor Ort; USD 28.000 - 47.000; Vollzeit

Zusammenfassung

Reliable Sprinkler Co. in Romeoville, IL, is seeking a Customer Care Representative (CCR) to join the International Team.

You will resolve inquiries via phone, email, and live chat, process RMAs, credits, and debits, and support cross-functional collaboration to enhance the customer experience. The role requires a Bachelor's degree or equivalent in a B2B setting, strong communication, problem-solving, and ERP/CRM familiarity.

Qualifikationen

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Proficiency working in an ERP; CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Bilingual or multilingual language skills, including French, Spanish, or other languages, is preferred but not required.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency; process RMAs, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQs from customers and outside sales with accuracy using the ERP platform.

Kenntnisse

Communication skills

Problem solving

Conflict resolution

Calm under pressure

Ausbildung

Bachelor's degree or equivalent

Tools

CRM software

ERP system

Jobbeschreibung

Customer Care Representative- International

Department: Customer Service

Employment Type: Full Time

Location: Romeoville, IL - Distribution Center

Compensation: $20.00 - $34.00 / hour

Description

We're currently seeking a Customer Care Representative (CCR). In coordination with our outside sales team, the Customer Care Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CCR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our International Team. If you work in Romeoville, this schedule would be Monday through Friday, 8:00am- 5:00pm.

How You Will Help:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and 'escalate' complex issues when necessary.
• Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Bilingual or multilingual language skills, including French, Spanish, or other languages, is preferred but not required.