Global Customer Care Specialist — Growth

Edenred; Florida; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Edenred is hiring a Customer Care Representative in the United States (Florida). You will handle inbound calls, emails, and CRM-titled cases while building relationships with program administrators. A strong communicator with 1–2 years of service experience will thrive in a multinational environment.

The role focuses on providing timely support, guiding customers through processes, and collaborating with cross-functional teams to ensure satisfaction.

Qualifications

• Minimum 1–2 years of customer service experience.
• Bachelor’s degree in business, communications, finance, or related field preferred.
• Experience with Excel and Salesforce preferred but not required.

Responsibilities

• Manage general inbound customer service calls, emails, and CRM-titled cases.
• Communicate effectively across in-person, phone, and email channels.
• Educate customers on best practices and processes; resolve issues promptly.

Skills

Communication skills

Customer service mindset

Typing speed (60 WPM)

Education

Bachelor's degree

Tools

Excel

Salesforce

Job description

Edenred is hiring a Customer Care Representative in the United States (Florida). You will handle inbound calls, emails, and CRM-titled cases while building relationships with program administrators. A strong communicator with 1–2 years of service experience will thrive in a multinational environment.

The role focuses on providing timely support, guiding customers through processes, and collaborating with cross-functional teams to ensure satisfaction.