Customer Experience Associate - Growth & Impact

Edenred Benefits; Waltham (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Job summary

Edenred Benefits is seeking a User Support Associate in the United States to serve as the frontline voice for our US Benefits & Engagement programs. You will assist users across phone and digital channels, resolve issues, and contribute to a high-quality customer experience.

The role includes structured training, ongoing coaching, and clear pathways to advancement within a global leader in employee benefits.

Qualifications

• 1 year of customer service or customer-facing experience required.
• High school diploma or equivalent required; an updated degree is a plus.
• Bachelor's degree in a relevant field preferred; multi-channel support experience beneficial.
• Experience with CRM systems or ticketing platforms preferred.

Responsibilities

• Connect with users daily through phone and digital channels to resolve issues and answer questions.
• Deliver exceptional service by meeting quality, satisfaction, and response time goals.
• Document interactions thoroughly to maintain accurate records for follow-up.
• Collaborate with the team by escalating complex issues when needed.
• Become a product expert by learning about solutions, policies, and best practices.

Skills

Customer focus

Strong communication

Problem-solving mindset

Adaptability

Process adherence

Education

High school diploma or equivalent

Bachelor's degree in a relevant field

Tools

CRM systems

Ticketing platforms

Job description

Edenred Benefits is seeking a User Support Associate in the United States to serve as the frontline voice for our US Benefits & Engagement programs. You will assist users across phone and digital channels, resolve issues, and contribute to a high-quality customer experience.

The role includes structured training, ongoing coaching, and clear pathways to advancement within a global leader in employee benefits.