Customer Service Specialist — Growth & Impact

Greif; Florida; On-site; USD 24,000 - 41,000; Full time

Job summary

Greif, a global leader in performance packaging, is seeking a Customer Service Representative to operate on-site in Florida. You will respond to customer inquiries by phone or email, provide problem resolution, and handle routine issues with minimal supervision.

The role requires a high school diploma and 2–4 years of experience. You will maintain customer records, communicate pricing and shipping dates, and support inside and outside sales, with opportunities for growth and a comprehensive

Qualifications

• High school diploma and 2-4 years of experience.
• Excellent verbal and written communication skills.
• Proficient with computers and basic office equipment.
• Strong data entry and organization abilities.
• Self-motivated with minimal supervision.

Responsibilities

• Interacts with customers via telephone, email, or online chat, to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and order information to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or notify them of claim investigation results or planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Problem-solving

Attention to detail

Self-starter

Education

High school diploma

Job description

Greif, a global leader in performance packaging, is seeking a Customer Service Representative to operate on-site in Florida. You will respond to customer inquiries by phone or email, provide problem resolution, and handle routine issues with minimal supervision.

The role requires a high school diploma and 2–4 years of experience. You will maintain customer records, communicate pricing and shipping dates, and support inside and outside sales, with opportunities for growth and a comprehensive