Customer Experience Associate – Growth & Impact

Edenred; Waltham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Job summary

Edenred’s US Benefits & Engagement team is hiring a User Support Associate who will be the first point of contact for customers, helping people, and solving problems across phone and digital channels. You’ll receive structured training, coaching, and a clear path to advance into more senior roles.

You’ll grow within a global leader in employee benefits, with opportunities to progress as you gain product knowledge and cross-functional experience.

Qualifications

• Minimum 1 year of customer service or customer-facing experience.
• High school diploma or equivalent; equivalent combination of education and experience considered.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Connect with users daily through phone and digital channels via ticketing systems to resolve issues and answer questions.
• Deliver exceptional service by meeting quality, satisfaction, and response time goals.
• Document interactions thoroughly to maintain accurate records and enable seamless follow-up.
• Collaborate with your team by escalating complex issues to Senior Associates, Principals, and Supervisors when needed.
• Become a product expert by continuously learning about our solutions, policies, and best practices to educate and empower users.
• Contribute to team success by taking on additional projects and responsibilities as needed.

Skills

Customer focus

Strong communication

Problem-solving mindset

Adaptability

Process adherence

Education

High school diploma or equivalent

Bachelor’s degree in a relevant field

Tools

CRM systems

Ticketing platforms

Job description

Edenred’s US Benefits & Engagement team is hiring a User Support Associate who will be the first point of contact for customers, helping people, and solving problems across phone and digital channels. You’ll receive structured training, coaching, and a clear path to advance into more senior roles.

You’ll grow within a global leader in employee benefits, with opportunities to progress as you gain product knowledge and cross-functional experience.