Customer Care Representative

Edenred; Florida; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Edenred is hiring a Customer Care Representative in the United States (Florida). You will handle inbound calls, emails, and CRM-titled cases while building relationships with program administrators. A strong communicator with 1–2 years of service experience will thrive in a multinational environment.

The role focuses on providing timely support, guiding customers through processes, and collaborating with cross-functional teams to ensure satisfaction.

Qualifications

• Minimum 1–2 years of customer service experience.
• Bachelor’s degree in business, communications, finance, or related field preferred.
• Experience with Excel and Salesforce preferred but not required.

Responsibilities

• Manage general inbound customer service calls, emails, and CRM-titled cases.
• Communicate effectively across in-person, phone, and email channels.
• Educate customers on best practices and processes; resolve issues promptly.

Skills

Communication skills

Customer service mindset

Typing speed (60 WPM)

Education

Bachelor's degree

Tools

Excel

Salesforce

Job description

## Customer Care RepresentativeSolicitar: United States of America - Florida: A tiempo completo: Publicado hoy: JR021185Dé un paso adelante y deje que Edenred le sorprenda.Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico.**Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades.**En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio.The Customer Care Representative will manage general inbound customer service calls, employee cases issued through a CRM tracking tool and emails communication. The individual is comfortable communicating in all forms from in-person interactions, phone calls, and email correspondence and builds ongoing relationships with client appointed program administrators. The incumbent manages all types of customer interactions, which could include upset or confused participants or administrators, and distraught or emotional situations.**Supervisory Responsibilities:*** Become knowledgeable of all CSI accounts payable products and processes* Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support* Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments* Educate customers on best practices and processes regarding accounts payable processing* Confidently lead customers through conference calls and training* Proactively manage vendor enablement campaigns and databases* Provide necessary reporting to customers timely* Become APSC (Accounts Payable Solutions Consultant) certified* Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success* Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.* Take ownership of other special projects and assignments to support the business as needed* Bring energy and a positive attitude to a ensure positive customer experience* Perform other duties as assigned**Required Skills/Abilities:*** Strong communication skills both verbal and written* Adaptive to frequent process changes* General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM**Education and Experience:**Required:* A minimum of 1 - 2 years previous customer service experience* Bachelor’s degree, ideally in business, communications, finance, or related fields* All applicants must successfully complete a background and drug testPreferred:* Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required* Financial/Banking, Technology, or FinTech backgrounds preferred; Credit card processing or credit card services background also helpful* Experience in telecommunications, media, and/or hospitality a plus**Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.**EEO Statement:**The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail].