Global Customer Care & Order Specialist

NBMBAA; Maplewood (MN); On-site; USD 75,000 - 91,000; Full time

Job summary

3M is seeking a Customer Service Representative to collaborate with global teams and deliver exceptional service to customers. The role emphasizes proactive engagement via phone, email, and chat, accurate order processing, and close coordination with sales, pricing, and logistics to ensure timely delivery.

The successful candidate will leverage ERP/CRM systems, build strong customer relationships, and drive process improvements while managing multiple priorities in an on-site office in the

Qualifications

• Bachelor’s degree or higher completed and verified prior to start.
• Two years of experience engaging, servicing or selling to customers in a Customer Services role.
• Current GBS employee within the Customer Service pillar.

Responsibilities

• Lead customer satisfaction through proactive customer interactions via phone, email, and chat.
• Process orders accurately and coordinate with sales, pricing, logistics to ensure on-time delivery.
• Collaborate with internal teams to address customer needs and implement process improvements.
• Build strong customer relationships by understanding order patterns and providing solutions.

Skills

Customer service experience

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree or higher

Tools

SAP

Salesforce

Job description

3M is seeking a Customer Service Representative to collaborate with global teams and deliver exceptional service to customers. The role emphasizes proactive engagement via phone, email, and chat, accurate order processing, and close coordination with sales, pricing, and logistics to ensure timely delivery.

The successful candidate will leverage ERP/CRM systems, build strong customer relationships, and drive process improvements while managing multiple priorities in an on-site office in the