Customer Service Representative

NBMBAA; Maplewood (MN); On-site; USD 75,000 - 91,000; Full time

Job summary

3M is seeking a Customer Service Representative to collaborate with global teams and deliver exceptional service to customers. The role emphasizes proactive engagement via phone, email, and chat, accurate order processing, and close coordination with sales, pricing, and logistics to ensure timely delivery.

The successful candidate will leverage ERP/CRM systems, build strong customer relationships, and drive process improvements while managing multiple priorities in an on-site office in the

Qualifications

• Bachelor’s degree or higher completed and verified prior to start.
• Two years of experience engaging, servicing or selling to customers in a Customer Services role.
• Current GBS employee within the Customer Service pillar.

Responsibilities

• Lead customer satisfaction through proactive customer interactions via phone, email, and chat.
• Process orders accurately and coordinate with sales, pricing, logistics to ensure on-time delivery.
• Collaborate with internal teams to address customer needs and implement process improvements.
• Build strong customer relationships by understanding order patterns and providing solutions.

Skills

Customer service experience

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree or higher

Tools

SAP

Salesforce

Job description

Job Description:

Customer Service Representative

Collaborate with innovative 3Mers around the world

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The impact you will make in this role

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• You will lead customer satisfaction through proactive customer interactions via the phone, email, and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.
• You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this, you will need to interact with sales reps, pricing teams, and the customer to ensure pricing, product, and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.
• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams, and technical support areas to address customer needs.
• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities, and priorities.

Your Skills and Expertise:

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment.
• Current GBS employee within the Customer Service pillar.

Additional qualifications that could help you succeed even further in this role include:

• Six (6) years of experience with a customer service role
• Experience in ERP and CRM systems (SAP and Salesforce)
• Experienced with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Work location:

• This role follows an on-site working model, requiring the employee to work at least four days a week in the office.

Travel: May include up to 5% domestic/international

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:

The expected compensation range for this position is $74,644 - $91,231, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 11/05/2026 To 12/05/2026 Or until filledAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview:

https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

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