Specialist, Customer Accounts

Michelman, Inc.; Cincinnati (OH); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Michelman, Inc. in Cincinnati, OH is seeking a Customer Account Specialist to manage order entries through shipment, coordinate with logistics and production, and ensure compliance with regulations.

You will serve as a customer advocate, handle inquiries, and resolve issues to maintain high satisfaction in a fast-paced environment. The role requires 2+ years in customer service or shipping/logistics, familiarity with ERP tools, and a collaborative, detail-oriented mindset.

Qualifications

• Two or more years of experience in customer service, account management, or order processing.
• Two or more years’ experience in international/domestic shipping and logistics preferred.
• Experience with ERP systems (Oracle/JDE) and Salesforce SFDC preferred.

Responsibilities

• Manage customer orders through the entire order cycle from entry to shipment.
• Generate shipping packets, schedule transportation, and confirm shipment details for domestic and international orders.
• Collaborate with Planning, Production, Shipping, freight forwarders, and customs brokers to ensure on-time delivery.
• Coordinate with Safety and Regulatory departments to ensure compliance with regulations.
• Advise Sales and other departments to address customer needs and maintain satisfaction.
• Answer inquiries regarding products, services, and other functions.
• Identify and resolve order issues, track shipments, and expedite as needed.

Skills

Customer service orientation

Communication skills

Team collaboration

Problem-solving

Attention to detail

Bilingual English/Spanish

Education

High school diploma

College degree preferred

Tools

Oracle/JDE ERP

Salesforce SFDC

Job description

## Specialist, Customer Accounts**Job Location:** Americas**Job Category:** Customer Service**Job Schedule:** Full TimeApply in the US---#### General SummaryCurrently, we have a great opportunity available for a **Customer Account Specialist** to join our **Customer Service team** at our Cincinnati, OH headquarters. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Customer Service Manager.#### Primary Responsibilities* Collaborate effectively within a highly matrixed, global environment.* Manage customer orders through the entire order cycle, from order entry to shipment, including generating shipping packets, scheduling transportation, and confirming shipment details for both domestic and international orders.* Work collaboratively with Planning, Production, and Shipping departments, as well as freight forwarders and customs brokers, to ensure accuracy and on-time delivery of customer orders.* Coordinate with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documentation comply with relevant safety, transportation, customs, and trade regulations.* Serve as a customer advocate by managing communication with Sales and other departments to proactively address customer needs and maintain high levels of customer satisfaction.* Answer customer inquiries regarding products, services, and other business functions.* Proactively identify and resolve customer order issues, track shipments, and expedite orders as needed, both domestically and internationally.#### Critical Competencies, Knowledge, Skills, and Abilities* Positive attitude with a strong customer service orientation* Exceptional prioritization, organizational skills, and attention to detail* Excellent oral and written communication skills* Strong problem-solving and critical thinking abilities* Team-oriented with a willingness to collaborate in a fast-paced environment* Ability to build effective working relationships across functional teams and within a global organization* Knowledge of Incoterms and hazardous materials (HazMat) requirements* Understanding of import/export regulations, shipping, and logistics best practices* Strong working knowledge of Microsoft Office, including Word and Excel* Flexibility to occasionally work beyond established hours#### Education and Experience* High school diploma required; college degree preferred* Two (2) or more years of experience in **customer service, account management,****or order processing** required.* **Sales experience is not required,** as this role does not involve sales or business development.* Two (2) or more years’ experience in **international/domestic shipping and logistics**– strongly preferred* Experience with ERP systems, Oracle / JDE preferred* SalesForce (SFDC) Experience preferred* Bi-lingual (English/Spanish) preferredOther* This is a hybrid role with the majority of time expected to be spent onsite at our Cincinnati, OH HQ. Relocation services will not be offered for this role.* Work hours: Monday through Friday 8AM-5PM.Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.