GTM Sales HRBP Director: AI-Driven People Strategy

ServiceNow, Inc.; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

ServiceNow, Inc. is seeking an HR Business Partner Director to translate business goals into people strategies across talent, leadership development, organization design, and culture for a matrixed, AI-native sales organization.

You will own the people strategy, lead workforce planning, and bring data-driven foresight to decisions impacting growth, productivity, and margin; serve as the voice for HR across executive leaders.

Qualifications

• 10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development.
• Experience in a technology or SaaS business, ideally supporting a sales or go-to-market organization.
• Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions.
• Proven ability to lead through change in a high-growth, ambiguous, fast-paced environment.
• Range to operate strategically, operationally, and tactically, moving from long-term direction to day-to-day execution.
• Outstanding interpersonal and communication skills, with the credibility to communicate effectively both up and down the organization.
• Confidence to challenge respectfully and influence senior business decisions.

Responsibilities

• Shape and lead the functional people strategy, linking talent, leadership, and culture priorities to the business plan.
• Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence the business choices that follow.
• Lead strategic workforce planning, including headcount, spans and layers, and role design, so the organization grows efficiently within planned investment.
• Run calibration, succession planning, and talent reviews for senior leaders, and build bench strength for critical roles.
• Coach senior leaders on people leadership and team development, including how they adopt AI-enabled tools and ways of working.
• Anticipate people risks, such as attrition in critical roles, change fatigue, and capability gaps, and build mitigation and contingency plans before they affect performance.
• Use people data and trends to measure impact, guide decisions, and continuously improve programs.
• Serve as the single point of contact for senior business leaders, coordinating HRBP, COE, and shared services to resolve their needs.
• Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and fit local market realities.

Skills

Executive coaching

Strategic HR business partnering

AI in HR

Change management

Leadership development

Talent management

Communication skills

Stakeholder management

Job description

ServiceNow, Inc. is seeking an HR Business Partner Director to translate business goals into people strategies across talent, leadership development, organization design, and culture for a matrixed, AI-native sales organization.

You will own the people strategy, lead workforce planning, and bring data-driven foresight to decisions impacting growth, productivity, and margin; serve as the voice for HR across executive leaders.