Global CRM & Sales Ops Lead: Automation & Insights

PositecUSA; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

PositecUSA is seeking a Sales Operations Manager to lead CRM development and dealer data management. The role collaborates with the sales operations team, cross-functional partners, and global teammates to streamline processes and automate where possible.

The position focuses on administering the CRM, ensuring data integrity, and driving user adoption across North America, with a cross-functional and global scope. Strong analytical and communication skills are essential.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Working knowledge of HubSpot or similar CRM software applications preferred.
• Strong analytical skills with attention to detail in a data-driven environment.
• Excellent customer service and relationship skills.

Responsibilities

• Administer the CRM, perform testing/upgrades, and integrate with other systems.
• Maintain customer database and communication records; generate reports.
• Manage dealer onboarding, data integrity, mapping, and tools for dealer development.
• Stay informed on HubSpot capabilities and CRM roadmaps to drive engagement.
• Develop user account management strategies and manage user access profiles.
• Provide end-user training/documentation and identify opportunities for upskilling.
• Analyze data to optimize dealer interactions and perform quality checks.
• Collaborate with cross-functional and global teams for data integration and platform reliability.
• Participate in field compliance audits.
• Lead special projects as assigned by management.

Skills

Analytical skills

Team player

Attention to detail

Customer service

Education

Bachelor’s degree

Tools

HubSpot

CRM platforms

Job description

PositecUSA is seeking a Sales Operations Manager to lead CRM development and dealer data management. The role collaborates with the sales operations team, cross-functional partners, and global teammates to streamline processes and automate where possible.

The position focuses on administering the CRM, ensuring data integrity, and driving user adoption across North America, with a cross-functional and global scope. Strong analytical and communication skills are essential.