Global CRM Program & Governance Lead

Becton Dickinson; Franklin Lakes (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

Senior Manager, Program Management and Governance at Becton, Dickinson and Company drives the strategic planning, governance, and execution for the global CRM orgs, owning decision forums, demand intake, vendor and license governance, and the operating cadence to turn strategy into measurable outcomes.

This role connects enterprise strategy to execution, coordinating cross-functional teams, establishing governance, and ensuring sustained adoption, with travel up to 30% for workshops and

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, or related field (or equivalent professional experience).
• 7+ years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations.
• Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility.
• Demonstrated experience establishing and owning governance — decision forums, decision rights, and vendor governance — not solely program coordination.
• Demonstrated ability to operate effectively and influence without authority in a matrixed environment.
• Willingness and ability to travel up to 30% (Domestic/international) of the time to present in person for workshops, program forums, and key engagements.

Responsibilities

• Own the overarching Revenue Technology strategic roadmap across CRM, including multi-org governance and innovation alignment.
• Lead program governance across the global CRM implementation, ensuring consistent standards and delivery discipline across all workstreams.
• Establish governance frameworks, standards, and decision rights that protect enterprise consistency while enabling approved local and business-unit variation.
• Oversee the program roadmap, business readiness, risk management, and milestone tracking end to end.
• Drive a consistent operating cadence across AMER and International workstreams.
• Lead key decision forums and steering committees, and own executive stakeholder reporting on roadmap, trade-offs, and delivery outcomes.
• Manage cross-functional stakeholder alignment and executive reporting across Commercial, IT/TDS, Finance, Procurement and Leadership.
• Own and lead the CRM Technology governance model — decision rights, escalation paths, and review cadences — ensuring decisions are made deliberately, not by default.
• Steward the team’s ownership mandate: because CRM Technology owns the commercial-technology strategy and defends the investment case, this role ensures that ownership is exercised.

Skills

Program management

Governance

Stakeholder management

Cross-functional leadership

Travel readiness

Education

Bachelor’s degree in Business/Engineering/Information Systems

Job description

Senior Manager, Program Management and Governance at Becton, Dickinson and Company drives the strategic planning, governance, and execution for the global CRM orgs, owning decision forums, demand intake, vendor and license governance, and the operating cadence to turn strategy into measurable outcomes.

This role connects enterprise strategy to execution, coordinating cross-functional teams, establishing governance, and ensuring sustained adoption, with travel up to 30% for workshops and