Global CRM & Sales Excellence Lead

BD; Arkansas; On-site; USD 153,000 - 244,000; Full time

Benefits offered by this job

Annual Bonus

Potential Discretionary LTI Bonus

Job summary

BD is a leading medical technology company seeking a Senior Manager, CRM Sales Excellence Lead to define and drive the global lead-to-quote process strategy, with CRM at the core. You will partner with BU and regional leadership to translate improvements into product features and user stories, ensuring measurable business impact.

Based in USA NJ, the role requires 7+ years in commercial process design, strong facilitation, and the ability to influence in a matrixed environment.

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related field (or equivalent professional experience).
• 7+ years of experience in commercial process design, business analysis, CRM, consulting, or Sales transformation within large, global organizations.
• Demonstrated experience standardizing commercial processes across multiple business units or regions, preferably in Med Device or Life Sciences organizations.
• Strong facilitation skills with proven ability to run workshops and drive cross‑functional decisions.

Responsibilities

• Define and drive Sales process‑excellence strategy and agenda on a common blueprint — standardize the core, govern approved local and business‑unit variation.
• Lead end-to-end lead-to-quote process optimization with CRM as the key enabler, partnering closely with supporting teams to deliver on objectives.
• Use proven templates and methodologies as the model to scale consistent process and reporting across capital equipment and consumable business models and nuanced regions.
• Partner with BU and regional leadership to identify process‑improvement opportunities across customer engagement and opportunity/pipeline management.

Skills

Process standardization

Workshop facilitation

Cross-functional collaboration

Education

Bachelor’s degree in Business, Information Systems, Engineering, or related field

Job description

BD is a leading medical technology company seeking a Senior Manager, CRM Sales Excellence Lead to define and drive the global lead-to-quote process strategy, with CRM at the core. You will partner with BU and regional leadership to translate improvements into product features and user stories, ensuring measurable business impact.

Based in USA NJ, the role requires 7+ years in commercial process design, strong facilitation, and the ability to influence in a matrixed environment.