Global CRM & Sales Excellence Lead

BD; Wyckoff (NJ); On-site; USD 153,000 - 244,000; Full time

Benefits offered by this job

Annual Bonus

Medical coverage

BD 401(k) Plan

Paid time off

Job summary

BD in New Jersey seeks a Senior Manager, CRM Sales Excellence Lead to define and drive the lead-to-quote strategy on a global blueprint, with CRM at the core. You will partner with BU and regional leaders to translate requirements into product features and measure impact.

This role acts as the liaison between commercial strategy and technical delivery, standardizing processes across regions and driving adoption with measurable outcomes. Travel up to 30% may be required.

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related field (or equivalent professional experience).
• 7+ years of experience in commercial process design, business analysis, CRM, consulting, or Sales transformation within large, global organizations.
• Experience standardizing commercial processes across multiple business units or regions, preferably in Med Device or Life Sciences.
• Strong facilitation skills with proven ability to run workshops and drive cross-functional decisions.
• Demonstrated ability to operate effectively and influence without authority in a matrixed environment.
• Willingness and ability to travel up to 30% (Domestic/international) of the time.

Responsibilities

• Define and drive Sales process-excellence strategy and agenda on a common blueprint — standardize the core, govern approved local and business-unit variation.
• Lead end-to-end lead-to-quote process optimization with CRM as the key enabler, partnering closely with supporting teams to deliver on objectives.
• Translate process requirements into product features and user stories in partnership with TDS/IT teams.
• Measure and report on process performance and CRM utilization metrics.
• Drive change management and business-readiness activities to embed new ways of working.

Skills

Process design

Business analysis

CRM

Sales transformation

Facilitation

Matrix leadership

Travel readiness

Education

Bachelor’s degree

Tools

Salesforce

Dynamics CRM

Job description

BD in New Jersey seeks a Senior Manager, CRM Sales Excellence Lead to define and drive the lead-to-quote strategy on a global blueprint, with CRM at the core. You will partner with BU and regional leaders to translate requirements into product features and measure impact.

This role acts as the liaison between commercial strategy and technical delivery, standardizing processes across regions and driving adoption with measurable outcomes. Travel up to 30% may be required.