Global Crew Travel Navigator

KMC Solutions Inc; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

KMC Solutions Inc in the United States is seeking a Travel Operations Specialist to ensure authorized travelers have confirmed travel arrangements for air, hotel and ground transport, and to manually secure reservations when automation cannot handle the request.

You will handle last-minute crew movements, obtain necessary approvals, visas, and tickets, and support inquiries by phone and email in a fast-paced, customer-focused environment.

Qualifications

• Must have a High School Diploma or GED; vocational or Bachelor's degree in any field.
• Minimum 2 years of experience in call center or customer service.
• Detail-oriented with good analytical and organizational skills.
• Excellent written and verbal communication to handle sensitive issues professionally.
• Ability to prioritize, resolve issues independently and work effectively.
• Basic-level proficiency in Microsoft Word, Excel and PowerPoint.
• Participate in on-call rotation.
• Assist during irregular operations as needed.

Responsibilities

• Ensure reservations are confirmed accurately at the lowest possible cost.
• Obtain approvals when flights, hotel or car/transportation costs exceed guidelines.
• Validate mandatory elements in reservations and fix discrepancies.
• Obtain and communicate visas and letters required.
• Review reports to ensure travelers have active tickets and confirmations.
• Provide assistance with booking tools and troubleshoot issues.
• Monitor department mailboxes and respond promptly to emails.

Skills

Customer service experience

Communication skills

Attention to detail

Time management

MS Office

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

KMC Solutions Inc in the United States is seeking a Travel Operations Specialist to ensure authorized travelers have confirmed travel arrangements for air, hotel and ground transport, and to manually secure reservations when automation cannot handle the request.

You will handle last-minute crew movements, obtain necessary approvals, visas, and tickets, and support inquiries by phone and email in a fast-paced, customer-focused environment.