Global Credit Ops: Senior Relationship & Strategy Lead

Bank of America; Jacksonville (FL); On-site; USD 150,000 - 300,000; Full time

Job summary

Bank of America is seeking a Relationship Manager to serve as the primary liaison for designated business partners and connect them with Global Credit Operations teams. This role drives timely resolutions, escalation management, and alignment of priorities across senior leadership and cross-functional partners.

The manager will translate business priorities into coordinated actions, monitor commitments, and advise on risks and issues, ensuring accountability across multiple priorities and

Qualifications

• Strong relationship management and stakeholder engagement.
• Ability to communicate clearly and professionally with senior leaders and business partners.
• Sound judgment and the ability to manage sensitive issues with discretion.
• Strong coordination, organization, and follow-through across multiple priorities.
• Ability to work across functional boundaries and influence outcomes without direct authority.
• Problem-solving skills with a focus on ownership, accountability, and timely resolution.

Responsibilities

• Serve as the primary liaison for designated business partners, managing ongoing engagement, communications, meetings, and follow-up activities.
• Act as a strategic advisor to senior leaders and provide clear, timely updates on priorities, risks, and issues.
• Translate business priorities into coordinated cross-functional actions, deliverables, and issue resolution.
• Own intake and coordination for client escalations and drive issues toward resolution.
• Monitor commitments and ensure functional owners remain accountable for execution.
• Identify recurring themes and stakeholder feedback to recommend process, control, and collaboration improvements.
• Serve as the connection between Business Partner strategies and Operations priorities, ensuring plans, investments, and roadmaps remain aligned.
• Maintain visibility into strategic initiatives, transformation programs, AI adoption efforts, platform modernization activities, and organizational changes across both Business partners and Operations.
• Identify and proactively address misalignment, overlapping initiatives, conflicting priorities, or competing investment decisions before they impact execution.
• Promote enterprise thinking by identifying opportunities to leverage common solutions, shared capabilities, AI initiatives, and best practices across business lines and operations teams.

Skills

Relationship management

Stakeholder engagement

Executive communication

Cross-functional coordination

Problem solving

Ownership and accountability

Escalation management

Job description

Bank of America is seeking a Relationship Manager to serve as the primary liaison for designated business partners and connect them with Global Credit Operations teams. This role drives timely resolutions, escalation management, and alignment of priorities across senior leadership and cross-functional partners.

The manager will translate business priorities into coordinated actions, monitor commitments, and advise on risks and issues, ensuring accountability across multiple priorities and