Global Credit Operations- Business Partner & Operations Relationship Manager

Bank of America; Charlotte (NC); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits package

Job summary

Bank of America seeks a Relationship Manager to serve as the primary liaison for designated business partners and connect them with Global Credit Operations teams. You will coordinate responses, clarify ownership, support senior leaders, and drive timely resolution of cross-functional priorities.

The role requires strong relationship management, excellent communication with senior leaders, and the ability to translate business needs into actionable steps across multiple priorities.

Qualifications

• Proven ability to manage multiple senior-level stakeholders across functions.
• Strong written and verbal communication with business partners.
• Ability to influence outcomes without direct authority.
• Problem-solving with ownership and accountability.

Responsibilities

• Serve as the primary liaison for designated business partners and coordinate engagement, meetings, and follow-ups.
• Act as a strategic advisor to senior leaders with timely updates on priorities, risks and issues.
• Translate business priorities into coordinated, cross-functional actions and deliverables.
• Own intake and coordination for client escalations and drive resolution.
• Monitor commitments and ensure accountability of functional owners for execution.
• Identify recurring themes and feedback to propose process improvements and collaborations.
• Align partner strategies with Operations priorities and roadmaps across programs and AI initiatives.
• Promote enterprise thinking and shared solutions across lines and teams.

Skills

Relationship management

Stakeholder engagement

Strategic advisory

Executive communication

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations. Key responsibilities include resolving broad operational issues, ensuring compliance with policies, and leading implementation of opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes with Lines of Business and other operations segments to set strategic direction and promote ideas, and managing two or more levels of managers.

LOB Description

The Relationship Manager serves as the primary liaison for designated business partners and connects them with the appropriate Global Credit Operations teams. This role provides a single point of contact for issues, initiatives, escalations, and priorities that cross functional boundaries. The Relationship Manager coordinates responses, clarifies ownership, supports senior leaders, and helps drive work to timely resolution.

Responsibilities

• Serve as the primary liaison for designated business partners, managing ongoing engagement, communications, meetings, and follow‑up activities.
• Act as a strategic advisor to senior leaders and provide clear, timely updates on priorities, risks, and issues.
• Translate business priorities into coordinated cross‑functional actions, deliverables, and issue resolution.
• Own intake and coordination for client escalations and drive issues toward resolution.
• Monitor commitments and ensure functional owners remain accountable for execution.
• Identify recurring themes and stakeholder feedback to recommend process, control, and collaboration improvements.
• Serve as the connection between Business Partner strategies and Operations priorities, ensuring plans, investments, and road‑maps remain aligned.
• Maintain visibility into strategic initiatives, transformation programs, AI adoption efforts, platform modernization activities, and organizational changes across both Business partners and Operations.
• Identify and proactively address misalignment, overlapping initiatives, conflicting priorities or competing investment decisions before they impact execution.
• Promote enterprise thinking by identifying opportunities to leverage common solutions, shared capabilities, AI initiatives, and best practices across business lines and operations teams.

Required Qualifications

• Strong relationship management and stakeholder engagement skills.
• Ability to communicate clearly and professionally with senior leaders and business partners.
• Sound judgment and the ability to manage sensitive issues with discretion.
• Strong coordination, organization, and follow‑through across multiple priorities.
• Ability to work across functional boundaries and influence outcomes without direct authority.
• Problem‑solving skills with a focus on ownership, accountability, and timely resolution.
• Ability to identify patterns, connect related issues, and surface improvement opportunities.
• Ability to translate business needs into clear actions, owners, and next steps.
• Comfort managing escalations, competing priorities, and time‑sensitive deliverables.

Desired Qualifications

• Global Credit Operations knowledge and/or experience
• Understanding of common platforms utilized by Global Credit Operations (LoanIQ, Credit Center, GFS, Alfa, Stucky, etc.)

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536)

Pay and benefits information

Pay range $150,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency