Global Credit Operations: Relationship & Strategy Partner

Bank of America; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America in Plano, TX is seeking a Global Credit Operations Business Partner & Operations Relationship Manager to serve as the primary liaison for designated business partners and coordinate with Global Credit Operations teams. This role focuses on resolving operational issues, aligning plans with senior leaders, and driving cross‑functional process improvements across lines of business.

The position emphasizes stakeholder engagement, strategic advisory support to senior leaders, and

Qualifications

• Experience in Global Credit Operations and relationship management with senior partners.
• Ability to translate business priorities into coordinated cross-functional actions.
• Strong communication and issue-resolution skills across multiple priorities.

Responsibilities

• Serve as the primary liaison for designated business partners and manage ongoing engagement, communications, meetings, and follow-up activities.
• Act as a strategic advisor to senior leaders and provide clear updates on priorities, risks, and issues.
• Translate business priorities into coordinated cross-functional actions, deliverables, and issue resolution.
• Own intake and coordination for client escalations and drive issues toward resolution.
• Monitor commitments and ensure owners remain accountable for execution.
• Identify recurring themes and stakeholder feedback to improve processes and collaboration.
• Align Business Partner strategies with Operations priorities and roadmaps.
• Maintain visibility into transformation programs, AI adoption, and platform modernization across partners and operations.
• Address misalignment or conflicting priorities before they impact execution.
• Promote enterprise thinking by leveraging common solutions and best practices.

Skills

Relationship management

Stakeholder engagement

Communication

Problem solving

Cross-functional collaboration

Time management

Escalation management

Tools

LoanIQ

Credit Center

GFS

Alfa

Stucky

Job description

Bank of America in Plano, TX is seeking a Global Credit Operations Business Partner & Operations Relationship Manager to serve as the primary liaison for designated business partners and coordinate with Global Credit Operations teams. This role focuses on resolving operational issues, aligning plans with senior leaders, and driving cross‑functional process improvements across lines of business.

The position emphasizes stakeholder engagement, strategic advisory support to senior leaders, and