Global Credit Ops Partner & Strategy Lead

Bank of America; Waltham (MA); On-site; USD 150,000 - 300,000; Full time

Job summary

Bank of America is seeking a Relationship Manager to coordinate cross-functional initiatives, serve as the primary liaison for designated business partners, and drive timely issue resolution. The role requires clear communication with senior leaders and the ability to translate priorities into actionable plans.

You will engage across lines of business, manage escalations, and ensure alignment of plans with overall operational priorities within Global Credit Operations.

Qualifications

• Strong relationship management and stakeholder engagement skills.
• Ability to communicate clearly and professionally with senior leaders and business partners.
• Sound judgment and discretion in sensitive issues.
• Strong coordination, organization, and follow-through across multiple priorities.
• Ability to work across functional boundaries and influence outcomes without direct authority.
• Problem-solving with ownership, accountability, and timely resolution.
• Identify patterns, connect related issues, and surface improvement opportunities.
• Translate business needs into clear actions, owners, and next steps.
• Comfort managing escalations, competing priorities, and time-sensitive deliverables.

Responsibilities

• Serve as the primary liaison for designated business partners, managing ongoing engagement, communications, meetings, and follow-up activities.
• Act as a strategic advisor to senior leaders and provide clear, timely updates on priorities, risks, and issues.
• Translate business priorities into coordinated cross-functional actions, deliverables, and issue resolution
• Own intake and coordination for client escalations and drive issues toward resolution.
• Monitor commitments and ensure functional owners remain accountable for execution.
• Identify recurring themes and stakeholder feedback to recommend process, control, and collaboration improvements.
• Serve as the connection between Business Partner strategies and Operations priorities, ensuring plans, investments, and roadmaps remain aligned.
• Maintain visibility into strategic initiatives, transformation programs, AI adoption efforts, platform modernization activities, and organizational changes across both Business partners and Operations.
• Identify and proactively address misalignment, overlapping initiatives, conflicting priorities, or competing investment decisions before they impact execution.
• Promote enterprise thinking by identifying opportunities to leverage common solutions, shared capabilities, AI initiatives, and best practices across business lines and operations teams.

Skills

Relationship management

Stakeholder engagement

Clear communication

Discretion

Coordination

Cross-functional work

Ownership & accountability

Problem solving

Pattern recognition

Requirements translation

Escalation management

Tools

Global Credit Operations knowledge

LoanIQ

Credit Center

GFS

Alfa

Stucky

Job description

Bank of America is seeking a Relationship Manager to coordinate cross-functional initiatives, serve as the primary liaison for designated business partners, and drive timely issue resolution. The role requires clear communication with senior leaders and the ability to translate priorities into actionable plans.

You will engage across lines of business, manage escalations, and ensure alignment of plans with overall operational priorities within Global Credit Operations.