Global COO, Digital Commerce Growth & Operations

Lenovo; Morrisville (NC); In loco; USD 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Lenovo is seeking an Executive Director, Digital Commerce Operations to lead the operating engine of Lenovo's Digital Commerce organization. This executive will oversee analytics, product management, sales transformation, business management systems, and strategic planning to drive growth, operational excellence, and customer outcomes globally.

As a key member of the Digital Commerce leadership team, the COO connects strategy to execution by establishing processes, insights, governance, and

Competenze

• Bachelor's degree or equivalent work experience.
• 10+ years of leadership experience within eCommerce, digital, technology, retail, or other highly data-driven organizations.
• Experience leading global business operations, transformation initiatives, or large-scale performance management functions.
• Strong business, analytical, and financial acumen with the ability to translate insights into measurable business outcomes.
• Experience leading complex, cross-functional organizations in matrixed environments.
• Demonstrated success driving operational excellence, sales transformation, customer experience improvements, analytics, or digital business growth.
• Exceptional executive communication, stakeholder management, and change leadership capabilities.

Mansioni

• Lead global analytics, business intelligence, reporting, and growth science capabilities.
• Establish a consistent framework for measuring business performance and create a single source of truth for key metrics.
• Leverage data, experimentation, predictive analytics, and AI-driven insights to improve conversion, revenue growth, customer experience, and retention.
• Partner across Digital Commerce leadership to ensure analytics investments support business and platform priorities.
• Lead Global Product and Category Management across Digital Commerce.
• Define global standards for assortment strategy, merchandising, product presentation, and category performance.
• Use customer, market, and performance insights to improve discoverability, conversion, and revenue outcomes while ensuring alignment between global strategy and local execution.
• Lead the transformation of the Inside Sales operating model, including capabilities, technology, talent strategy, and performance management.
• Oversee the global Customer Care organization, advancing self-service, automation, AI-enabled support, and customer experience improvements.
• Strengthen the connection between customer engagement, sales effectiveness, loyalty, retention, and commercial performance.
• Own the Digital Commerce Business Management System (BMS), including operating cadence, governance, performance reviews, and decision-making forums.
• Establish clear accountability, performance standards, and mechanisms to identify and address performance gaps.
• Lead annual planning processes in partnership with Finance and business leaders, translating strategic priorities into operating plans, investment decisions, and measurable outcomes.
• Serve as a key operating partner on budget management, resource allocation, productivity initiatives, and business performance.

Conoscenze

Leadership

Analytics

Financial acumen

Cross-functional collaboration

Formazione

Bachelor's degree or equivalent work experience

Descrizione del lavoro

Lenovo is seeking an Executive Director, Digital Commerce Operations to lead the operating engine of Lenovo's Digital Commerce organization. This executive will oversee analytics, product management, sales transformation, business management systems, and strategic planning to drive growth, operational excellence, and customer outcomes globally.

As a key member of the Digital Commerce leadership team, the COO connects strategy to execution by establishing processes, insights, governance, and