Executive Director of Operations, Digital Commerce Organization

Lenovo; North Carolina; On-site; USD 250,000 - 360,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Lenovo is seeking the Executive Director, Digital Commerce Operations (COO) to lead the operating engine of its global Digital Commerce organization. This role oversees analytics, product and category management, customer care, sales transformation, and strategic planning to drive growth and customer outcomes worldwide.

As a senior member of the Digital Commerce leadership team, the COO will align strategy with execution, establish governance, and ensure data-driven decisions across commercial,

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years of leadership experience within eCommerce, digital, technology, retail, or other highly data‑driven organizations.
• Experience leading global business operations, transformation initiatives, or large-scale performance management functions.

Responsibilities

• Lead global analytics, business intelligence, reporting, and growth science capabilities.
• Define global standards for assortment strategy, merchandising, product presentation, and category performance.
• Lead the transformation of the Inside Sales operating model and oversee global Customer Care.
• Own the Digital Commerce Business Management System (BMS), including operating cadence, governance, performance reviews, and decision-making forums.
• Serve as a key operating partner, aligning stakeholders across Digital Commerce and regional leaders.

Skills

Executive leadership

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Change leadership

Education

Bachelor's degree or equivalent work experience

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Executive Director, Digital Commerce Operations (COO) is responsible for building and leading the operating engine of Lenovo's Digital Commerce organization. This executive will oversee business performance, analytics, product and category management, customer care, sales transformation, business management systems, and strategic planning to drive growth, operational excellence, and customer outcomes globally.

As a key member of the Digital Commerce leadership team, the COO connects strategy to execution by establishing the processes, insights, governance, and accountability needed to scale a high‑performing global digital business. The role serves as a critical partner to commercial, product, finance, HR, and regional leaders, ensuring decisions are data‑driven, resources are aligned to priorities, and business results are achieved.

Key Responsibilities

Global Analytics Growth Science

• Lead global analytics, business intelligence, reporting, and growth science capabilities.
• Establish a consistent framework for measuring business performance and create a single source of truth for key metrics.
• Leverage data, experimentation, predictive analytics, and AI‑driven insights to improve conversion, revenue growth, customer experience, and retention.
• Partner across Digital Commerce leadership to ensure analytics investments support business and platform priorities.

Product Category Management

• Lead Global Product and Category Management across Digital Commerce.
• Define global standards for assortment strategy, merchandising, product presentation, and category performance.
• Use customer, market, and performance insights to improve discoverability, conversion, and revenue outcomes while ensuring alignment between global strategy and local execution.

Sales Customer Transformation

• Lead the transformation of the Inside Sales operating model, including capabilities, technology, talent strategy, and performance management.
• Oversee the global Customer Care organization, advancing self‑service, automation, AI‑enabled support, and customer experience improvements.
• Strengthen the connection between customer engagement, sales effectiveness, loyalty, retention, and commercial performance.

Business Performance Strategic Planning

• Own the Digital Commerce Business Management System (BMS), including operating cadence, governance, performance reviews, and decision‑making forums.
• Establish clear accountability, performance standards, and mechanisms to identify and address performance gaps.
• Lead annual planning processes in partnership with Finance and business leaders, translating strategic priorities into operating plans, investment decisions, and measurable outcomes.
• Serve as a key operating partner on budget management, resource allocation, productivity initiatives, and business performance.

Leadership Cross-Functional Impact

The COO will serve as a senior integrator across the Digital Commerce organization, partnering closely with Worldwide and Geo leaders, Product, Platform, Finance, HR, and Sales teams. This leader will align stakeholders around common priorities, remove barriers to execution, drive organizational effectiveness, and foster a culture of accountability, speed, continuous improvement, and fact‑based decision‑making.

Basic Qualifications

• Bachelor's degree or equivalent work experience
• 10+ years of leadership experience within eCommerce, digital, technology, retail, or other highly data‑driven organizations.
• Experience leading global business operations, transformation initiatives, or large-scale performance management functions.

Preferred Qualifications

• Strong business, analytical, and financial acumen with the ability to translate insights into measurable business outcomes.
• Experience leading complex, cross‑functional organizations in matrixed environments.
• Demonstrated success driving operational excellence, sales transformation, customer experience improvements, analytics, or digital business growth.
• Exceptional executive communication, stakeholder management, and change leadership capabilities.

Leadership Profile

The ideal candidate is a strategic and operational leader who combines vision with disciplined execution. They thrive in complex environments, influence across organizational boundaries, create clarity and accountability, embrace change, and continuously simplify processes to focus teams on the highest‑value opportunities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.