Senior Manager, E-commerce Digital Transformation

Lenovo; North Carolina; On-site; USD 150,000 - 190,000; Full time

Job summary

Lenovo is seeking a Senior Manager of Digital Transformation to drive the company’s next-gen digital commerce evolution. The role sits at the intersection of technology, business strategy, and AI, shaping a transformative roadmap and embedding agentic AI into core processes.

The position leads end-to-end transformation programs across business, product, tech, and operations, accelerating growth, enhancing customer experience, and delivering measurable ROI through advanced AI platforms and modern

Qualifications

• Bachelor's degree in business, IT, CS, engineering, or related field.
• 8+ years leading digital transformation, technology strategy, or enterprise change initiatives.
• 5+ years managing large cross-functional programs and teams.
• Proven enterprise technology implementations with measurable outcomes.
• Expertise in AI, ML, automation, digital platforms, or intelligent workflows.
• Strong understanding of digital commerce ecosystems and platform modernization.
• Experience creating executive-level business cases and transformation roadmaps.
• Excellent communication and executive presentation skills.
• Ability to influence across organizations without direct authority.

Responsibilities

• Lead commerce Digital Transformation initiatives and architecture for enterprise-wide e-commerce transformations.
• Modernize the digital commerce tech stack to support scalable growth and omni-channel integration.
• Partner with data science and engineering teams to ensure robust data pipelines and AI guardrails.
• Drive ROI-focused value delivery, defining KPIs, OKRs, and financial metrics.
• Oversee end-to-end governance, budgets, timelines, and risk across digital initiatives.
• evangelize AI adoption and upskill teams to adopt data-driven, agentic decision-making.

Skills

Digital Transformation

AI/ML

Program Leadership

Stakeholder Management

Education

Bachelor's degree in related field

Job description

Position Overview

We are seeking a visionary and results-driven Senior Manager, Digital Transformation to lead our strategic evolution into the next generation of digital commerce. In this pivotal role you will operate at the intersection of technology, business strategy, artificial intelligence, and execution. You will be responsible for defining and executing our digital transformation roadmap, embedding autonomous and agentic AI capabilities into core business processes, and delivering innovative solutions that drive measurable business outcomes. The ideal candidate combines deep expertise in digital commerce, enterprise transformation, AI-enabled operating models, and program leadership. This leader will partner across business, product, technology, data, and operations teams to accelerate growth, improve customer experiences, optimize workflows, and unlock new sources of value through emerging technologies.

Key Responsibilities

• Lead commerce Digital Transformation initiatives
• Lead the architecture and execution of enterprise-wide e-commerce transformation initiatives to enhance customer experience, optimize conversion funnels, and boost digital revenue.
• Evaluate and modernize the existing digital commerce tech stack (e.g., OMS, CMS, payment gateways, and personalization engines) to support scalable growth.
• Stay ahead of market trends, introducing forward-thinking capabilities like omni-channel integration, social commerce, and headless architecture where appropriate.
• AI Transformation Enterprise Innovation
• Identify, scope, and implement high-impact Agentic AI across the digital ecosystem (e.g., multi-agent workflows, autonomous customer service agents, automated inventory/supply chain decisioning, and hyper-personalized commerce experiences).
• Drive the deployment of AI transformation initiatives built on modern Agentic LLM platforms, ensuring seamless integration with existing core e-commerce platforms and internal operational systems.
• Partner with data science and engineering teams to ensure robust data pipelines, prompt engineering frameworks, and evaluation guardrails are in place to support autonomous AI agents.
• Act as an internal evangelist for AI adoption, upskilling team members and shifting organizational mindset toward data-driven, agentic decision‑making.
• Business Value Delivery ROI Maximization
• Establish and own the value‑realization framework for all digital initiatives; define clear KPIs, OKRs, and financial metrics (ROI, NPV, TCO).
• Ensure every digital deployment—especially advanced AI initiatives—is directly tied to business growth, cost reduction, or operational efficiency.
• Conduct post‑launch assessments to analyze business value delivery and continuously optimize digital product performance.
• End-to-End Project Delivery Governance
• Oversee the end‑to‑end lifecycle of digital initiatives, managing budgets, timelines, resource allocation, and risk mitigation strategies.
• Drive agile methodologies across cross‑functional teams to accelerate time‑to‑market.
• Stakeholder Management Change Advocate
• Serve as a trusted advisor to senior leadership, effectively communicating complex technological transformations into clear, value‑based business narratives.
• Navigate and lead organizational change management, breaking down silos to foster a culture of agility, collaboration, and continuous digital innovation.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of experience leading digital transformation, technology strategy, business transformation, digital commerce, or enterprise change initiatives.
• 5+ years of experience managing large‑scale, cross‑functional programs and teams.
• Proven experience delivering enterprise technology implementations with measurable business outcomes.
• Demonstrated expertise in AI, machine learning, automation, digital platforms, or intelligent workflow solutions.
• Strong understanding of digital commerce ecosystems, customer experience strategies, and platform modernization.
• Experience developing executive‑level business cases, investment strategies, and transformation roadmaps.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Ability to influence across organizations without direct authority.

Preferred Qualifications

• Master's degree (MBA, Computer Science, Data Science, Engineering, or related field).
• Experience implementing Generative AI, agentic AI, intelligent automation, or enterprise AI platforms at scale.
• Background in management consulting, digital strategy, or transformation leadership.
• Experience working within global, matrixed organizations.
• Familiarity with Agile, Lean, Design Thinking, and product operating models.
• Certifications in Project Management (PMP), Agile methodologies, cloud technologies, or AI disciplines are a plus.

The base salary budgeted range for this position is $150k - 190K. Individuals may also be considered for bonus and/or commission.

Lenovo’s various benefits can be found on www.lenovobenefits.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.