Global Digital Commerce Operations Leader

Lenovo; North Carolina; On-site; USD 250,000 - 360,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Lenovo is seeking the Executive Director, Digital Commerce Operations (COO) to lead the operating engine of its global Digital Commerce organization. This role oversees analytics, product and category management, customer care, sales transformation, and strategic planning to drive growth and customer outcomes worldwide.

As a senior member of the Digital Commerce leadership team, the COO will align strategy with execution, establish governance, and ensure data-driven decisions across commercial,

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years of leadership experience within eCommerce, digital, technology, retail, or other highly data‑driven organizations.
• Experience leading global business operations, transformation initiatives, or large-scale performance management functions.

Responsibilities

• Lead global analytics, business intelligence, reporting, and growth science capabilities.
• Define global standards for assortment strategy, merchandising, product presentation, and category performance.
• Lead the transformation of the Inside Sales operating model and oversee global Customer Care.
• Own the Digital Commerce Business Management System (BMS), including operating cadence, governance, performance reviews, and decision-making forums.
• Serve as a key operating partner, aligning stakeholders across Digital Commerce and regional leaders.

Skills

Executive leadership

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Change leadership

Education

Bachelor's degree or equivalent work experience

Job description

Lenovo is seeking the Executive Director, Digital Commerce Operations (COO) to lead the operating engine of its global Digital Commerce organization. This role oversees analytics, product and category management, customer care, sales transformation, and strategic planning to drive growth and customer outcomes worldwide.

As a senior member of the Digital Commerce leadership team, the COO will align strategy with execution, establish governance, and ensure data-driven decisions across commercial,