Global Connectivity Partnerships Lead – Hotels

airbnb, Inc.; United States; On-site; USD 111,000 - 123,000; Full time

Job summary

Airbnb, Inc. is seeking an experienced Connectivity Partner Manager to own the health and growth of our network of connectivity providers, including PMS, CRS and Channel Managers, within the Global Hotels Connectivity team.

You will use data, automation, and scaled programs to keep the portfolio integrated and compliant, improving connection quality and operations in close partnership with internal stakeholders.

Qualifications

• 6+ years in a Connectivity Partner Manager or Technical Partner Manager role within a global tech or hospitality tech company.
• Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers.
• Proficiency in SQL, Looker and Excel.
• Tableau, Asana, Jira and Salesforce experience preferred.
• Solid technical troubleshooting skills and project management experience.
• Excellent communication and presentation abilities with stakeholders at multiple levels.
• Effective time management and ability to prioritize in a fast-paced environment.
• Strong quantitative skills with data-driven decision making.
• Adaptive to shifting priorities, projects, and deadlines.
• Passion for Airbnb, travel, and the sharing economy—hosting is a plus

Responsibilities

• Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs.
• Build deep knowledge of technical integrations across PMS, CRS and Channel Managers, to provide targeted partner support.
• Use data to identify strategic opportunities and drive growth.
• Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps.
• Educate partners on product updates and share partner feedback with internal stakeholders.
• Troubleshoot partner technical issues to ensure performance.
• Develop and maintain technical partner resources that support field teams to self-serve.
• Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners.
• Work with your team to design and manage projects that support the commercial goals of Airbnb and our hotel and connectivity partners.

Skills

SQL

Looker

Excel

Tableau

Asana

Jira

Salesforce

Communication

Project management

Tools

SQL

Job description

Airbnb, Inc. is seeking an experienced Connectivity Partner Manager to own the health and growth of our network of connectivity providers, including PMS, CRS and Channel Managers, within the Global Hotels Connectivity team.

You will use data, automation, and scaled programs to keep the portfolio integrated and compliant, improving connection quality and operations in close partnership with internal stakeholders.