Global Clinical Operations & Change Lead

Neko Health; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Neko Health is seeking a Change Manager to lead intake governance and scalable clinical communications for a dispersed frontline workforce across the US.

You will design processes, build a centralized view to prevent duplicative messages, and partner with senior leadership to roll out org-wide changes with clear criteria and metrics. This is change management as core communications.

Fluency in English and experience in high-growth environments are highly valued.

Qualifications

• Proven experience in change management or programme management with direct ownership of communication or enablement strategy at scale.
• Experience designing and enforcing intake or governance processes across multiple cross-functional teams – you've built the model, sold it in, and made it stick
• A track record running structured communications programmes for large, dispersed frontline workforces
• Strong programme management instincts: you bring structure to ambiguity and build systems that hold
• Genuine fluency with AI tools and an appetite to use them to improve quality, efficiency, and reach

Responsibilities

• Design the intake process governing how every team communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved
• Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
• Document decision criteria clearly enough that stakeholders understand and trust how calls are made
• Define escalation paths for urgent communications that need to move faster than the standard cadence
• Partner with senior leadership to establish the intake model as an endorsed, org-wide norm
• Run a structured roll-out across every team with touch points to clinical staff
• Build the relationships that make the process feel collaborative rather than bureaucratic
• Report regularly on intake volume, team compliance, and where we need to evolve

Skills

Change management

Programme management

Communication strategy

Governance processes

Frontline comms

AI tools

Stakeholder management

Global coordination

Job description

Neko Health is seeking a Change Manager to lead intake governance and scalable clinical communications for a dispersed frontline workforce across the US.

You will design processes, build a centralized view to prevent duplicative messages, and partner with senior leadership to roll out org-wide changes with clear criteria and metrics. This is change management as core communications.

Fluency in English and experience in high-growth environments are highly valued.