Global Clinical Operations & Communications Lead

Neko Health; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Neko Health is seeking a proactive head of internal communications to align clinical and corporate teams across the US. You will design intake, govern communications, and drive adoption of standardized processes.

This role partners with senior leadership to roll out company-wide change programs, build scalable templates, and establish channels that ensure clear, timely information reaches every team, enabling safer, more efficient care.

Qualifications

• Proven experience in internal communications, change management, or programme management, with direct ownership of communication or enablement strategy at scale
• Experience designing and enforcing intake/governance processes across multiple cross-functional teams
• Track record running structured communications programmes for large dispersed frontline workforces
• Strong programme management instincts: bring structure to ambiguity and build systems that hold
• A creative communicator who knows when a policy document is right and when a 60-second video does the job better
• Genuine fluency with AI tools and an appetite to use them to improve quality, efficiency, and reach
• Sharp stakeholder skills: align leadership and cross-functional teams, build trust in the process

Responsibilities

• Design the intake process governing communications with clinical staff, including submission, evaluation, sequencing, and approvals
• Build a centralised view to prevent uncoordinated or duplicative messages reaching clinical staff
• Define escalation paths for urgent communications and roll out the intake model org-wide

Skills

Internal communications

Change management

Programme management

Stakeholder management

AI in communications

Multi-site coordination

English writing

Job description

Neko Health is seeking a proactive head of internal communications to align clinical and corporate teams across the US. You will design intake, govern communications, and drive adoption of standardized processes.

This role partners with senior leadership to roll out company-wide change programs, build scalable templates, and establish channels that ensure clear, timely information reaches every team, enabling safer, more efficient care.