Global Change Communications & Enablement Lead

Dun & Bradstreet; Pennsylvania; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Education assistance

Volunteer days

401k with company matching

Job summary

Dun & Bradstreet in the United States seeks a Customer Change Management & Communications Manager to define and govern intake, assessment, and communications for customer-facing changes across the organization. You will drive a global 'change funnel' and collaborate with Success, Sales, Product, Legal, Marketing, and Client Learning teams to ensure effective enablement.

You will own the communication strategy across digital, hybrid, and white-glove delivery, partnering with Digital CSM and

Qualifications

• Bachelor's degree in Communications, Business, Marketing, Change Management, Organizational Development, or a related discipline required.
• 5+ years of experience in customer communications, change management, program management, or related customer-facing disciplines.
• Strong understanding of customer change management frameworks (Prosci or equivalent).
• Excellent written and verbal communication, with ability to translate complex changes into clear messaging.

Responsibilities

• Program manage complex, customer-impacting changes across Product, Data, Analytics, Technology, Commercial, Legal and Initiatives.
• Partner with stakeholders to build customer enablement plans with milestones and escalation paths.
• Translate technical changes into clear narratives for CSMs and AEs.
• Develop training and enablement content for customer-facing teams.

Skills

Change management

Program management

Customer communications

Cross-functional collaboration

Analytical mindset

English fluency

Education

Bachelor's degree in Communications, Business, Marketing, Change Management, Organizational Development, or a related discipline

Tools

Salesforce

Gainsight

Marketo

Journey Orchestrator

Job description

Dun & Bradstreet in the United States seeks a Customer Change Management & Communications Manager to define and govern intake, assessment, and communications for customer-facing changes across the organization. You will drive a global 'change funnel' and collaborate with Success, Sales, Product, Legal, Marketing, and Client Learning teams to ensure effective enablement.

You will own the communication strategy across digital, hybrid, and white-glove delivery, partnering with Digital CSM and