Global Client Success Lead — Remote-First Growth

Rippling, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Comprehensive health benefits

Job summary

IP House seeks a Client Success Lead to own a portfolio of US and global accounts across entertainment, retail, and other sectors, driving growth and retention. The role is quota-carrying, requiring the ability to build and close net-new business while expanding existing accounts and maintaining strong client relationships.

You’ll work closely with delivery teams to ensure client success, negotiate terms, and represent IP House at industry events.

Qualifications

• 4–6 years in a quota-carrying role: sales, business development, or commercially accountable client success or account management.
• A track record of hitting an individual revenue target
• Experience originating and closing net-new business, not only growing accounts you inherited.
• Comfort owning pricing conversations, negotiating terms, and closing contracts.
• Strong retention performance across a managed portfolio.
• Disciplined pipeline and forecasting habits, and fluency with CRM.
• Credibility with both commercial and operational audiences.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Grow the accounts you hold. Identify expansion paths, lead the commercial conversations, and negotiate scope changes, uplifts, and renewals directly.
• Win new business. Own the net-new logo target for your territory. Build and work your own pipeline through outbound, referrals, and industry networking, supported by marketing-generated demand. Run opportunities end to end, from first conversation through solution design, pricing, and close.
• Keep clients. Serve as the senior relationship owner across your portfolio, run MBRs and QBRs that evidence real value, and spot retention risk long before it reaches a renewal date.
• Work close to delivery. Partner with Operations to hold the line on timelines, quality, and compliance, and feed what you hear from clients back into Product and Client Solutions.
• Represent IP House. Attend and speak at sector conferences and industry events as a business development presence.

Skills

Quota carrying

Sales

Business development

CRM fluency

Negotiation

Forecasting

Relationship management

Bachelor’s degree

Education

Bachelor’s degree or equivalent

Tools

CRM

Job description

IP House seeks a Client Success Lead to own a portfolio of US and global accounts across entertainment, retail, and other sectors, driving growth and retention. The role is quota-carrying, requiring the ability to build and close net-new business while expanding existing accounts and maintaining strong client relationships.

You’ll work closely with delivery teams to ensure client success, negotiate terms, and represent IP House at industry events.