Global Client Service Ops AVP — Strategic Relationships

State Street Corporation; Quincy (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Paid time off

Employee assistance program

Performance-based awards

Job summary

State Street Corporation in the United States/Massachusetts is seeking a Client Service Operations – Assistant Vice President to lead day-to-day management and long-term relationships of assigned accounts. You will oversee client relationships across large teams and coordinate with internal groups to ensure service excellence.

Ideal candidates bring 7+ years in financial services, strong leadership and communication skills, and the ability to drive strategic initiatives while managing risk and

Qualifications

• BS/BA degree required. Minimum of 7 years of related experience in financial services.
• Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must.
• Must possess leadership skills.
• Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.
• MBA desirable.

Responsibilities

• Oversee day-to-day management and long-term relationships of assigned accounts.
• Lead client relationship teams for large-sized accounts.
• Begin to focus on strategic aspects of maintaining and growing long-term relationships.
• Ensure superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
• Proactive identification of client needs and potential internal issues impacting client satisfaction.
• Work closely with internal teams and clients.
• Facilitate communication between Client Service Operations & other business units to ensure an effective operating environment.
• Work with senior management keeping them informed of new developments, service issues, and new business opportunities.
• May be responsible for client retention and revenue expansion through existing services and cross-sell.
• Identify potential barriers to exit through strategic value-added services.
• May be asked to develop and present fee proposals to VP or SVP for review and approval.
• May negotiate fees on relationships individually managed.
• Ensure fee schedules are properly implemented, and receivables are collected in a timely manner.
• Provide overall project management for client related initiatives.
• Act as a liaison between business units to ensure successful implementation.
• Manage internal and client expectations.
• Manage conversion/start-up of new client relationships with input/contact from VP or SVP.
• Prepare internal risk and compliance profiles, respond to inquiries from client auditors and periodically reviews client invoices for accuracy.
• Other duties as assigned.

Skills

Leadership

Organizational skills

Interpersonal skills

Cross-department collaboration

Financial services knowledge

Education

B.S./B.A. degree

MBA desirable

Job description

State Street Corporation in the United States/Massachusetts is seeking a Client Service Operations – Assistant Vice President to lead day-to-day management and long-term relationships of assigned accounts. You will oversee client relationships across large teams and coordinate with internal groups to ensure service excellence.

Ideal candidates bring 7+ years in financial services, strong leadership and communication skills, and the ability to drive strategic initiatives while managing risk and