Loan Services Ops AVP: Client & Process Excellence

State Street Corporation; Quincy (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

401K with company match

Health, dental, vision insurance

Paid time off

Employee Assistance Program

Annual performance-based awards

Tax-advantaged savings plans

Flexible work programs

Job summary

State Street is seeking an experienced Loan Services Operations AVP to lead and coordinate client service activities across complex fund structures. You will act as the primary contact for operational issues, steering production activities of Client Support Specialists and coordinating fund/process implementations.

The ideal candidate has a BS/BA with 5–7 years in financial services, strong critical thinking, and the ability to collaborate across global teams to drive timely resolutions and best

Qualifications

• BS/BA degree required and 5–7 years of related experience in financial services.
• Experience working with Bank Loan asset class is required.
• Strong client management and team leadership abilities and ethical decision making.

Responsibilities

• Act as primary contact and escalation point for operational issues.
• Receive and resolve inquiries from client management and internal teams; ensure timely resolution.
• Maintain and monitor open items, issues, logs, and project lists; address custom client requests.
• Coordinate the implementation of new funds, systems and processes; assist with client conversions.
• Identify and implement consistent operational best practices.

Skills

Critical thinking

Problem solving

Decision making

Interpersonal skills

Education

BS/BA degree

Tools

Wall Street Office (WSO)

Job description

State Street is seeking an experienced Loan Services Operations AVP to lead and coordinate client service activities across complex fund structures. You will act as the primary contact for operational issues, steering production activities of Client Support Specialists and coordinating fund/process implementations.

The ideal candidate has a BS/BA with 5–7 years in financial services, strong critical thinking, and the ability to collaborate across global teams to drive timely resolutions and best